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Transcom 2017

Transcom Holding AB is a customer experience specialist with operations all around the world. Transcom Holding AB consists of two subsidiaries, Transcom WorldWide AB (hereafter Transcom) and GVP Communication AB (hereafter Xzakt). This sustainability report refers to Transcom WorldWide. To our clients we provide outsourced customer care, sales, technical support and collections services. Our services are carried out through our wide network of contact centres and work-at-home agents. We help our clients to provide and develop an outstanding customer experience. Through analyzing customer interactions across different channels and customer touch points we give our clients the possibility to further improve their brand value, adapt their offerings and drive growth.

In March 2017 Transcom was acquired by Altor Equity Partners AB (Altor). Altor is the majority owner of Transcom. During 2017 Xzakt was also acquired by Altor and became sister company with Transcom. Transcom has its head quarters in Stockholm, Sweden.

Frost & Sullivan award

Xzakt Kundrelation (Xzakt) was established in Stockholm 2000. Today Xzakt is one of Scandinavia’s largest outsourcing providers for the management of customer service and switchboard call operations, including services in all the Scandinavian languages.  Since 2000 Xzakt has been known for their quality and flexibility in managing customer relationships. Xzakt’s services are provided around the clock any day during the year from one of their offices in Skellefteå, Gävle, or Stockholm. Xzakt’s main customers are leading Nordic companies with a strong presence within e-commerce, finance, insurance, media and appliances, to name a few.

At Xzakt sustainability is integrated into the company culture. From the start of employment Xzakt’s values, including the importance of sustainability is emphasized. Due to Xzakt’s entrepreneurial mind set they focus on integrating sustainability into their company culture and ensuring that all their employees understand the importance of integrating sustainability into the business. Xzakt’s operations run on a minimum of energy consumption, only 369 177 kWh/year, due to their high performance technical equipment and the environmental efforts of their providers Göteborg Energi and Skellefteå Kraft, both leading environmental suppliers of energy.

The biggest asset is the employees at Xzakt and that’s why they focus on employee well-being, which is seen as the most material sustainability aspect. During 2017, there were 243 full time employees at Xzakt (44% men and 56% women). All employees are covered under a collective bargaining agreement. Xzakt understands the importance of empowered employees and have therefore during 2017 conducted training for all managers in how to provide a healthy working environment for employees.

Xzakt’s employees are very engaged through many community engagement projects. For example they have a close collaboration with UNICEF, Hand in Hand and Little Angel, all important organizations that help provide education to children and students. In 2017 Xzakt started working with Little Angel, a charity foundation founded by Gunilla von Platen, one of the founders of Xzakt, that is building an orphanage for children in need in Syria.  

 

 

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