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Comment from CEO

Transcom is a global customer service provider, handling over 1.4 million interactions with our clients’ customers every day. We are the employer of 27,000 people around the world, hiring thousands of new people every year. Sustainability, and specifically our program Transcom Cares, serve as a guiding light at the core of our business, and is an integral part of our corporate strategy, business culture, and day-to-day operations.

Transcom Cares was launched in 2013, and focuses on people development, equality & diversity, and community engagement. Through this program, our talented employees showcase their willingness to support the local communities, co-workers in need, and the environment through volunteering, influencing and supporting our corporate donations. 

Transcom has for many years had the goal to be an equal opportunity employer ensuring a diverse and gender balanced work force throughout our operations. We are pleased to see that we are successful in our employee equality. We recognize the fact that we still must strengthen our efforts to achieve a more balanced senior management.

For our customers it is of outmost importance that Transcom operates at the highest ethical standards and safeguards their customers’ information, especially as our industry moves towards an increasingly digital and connected environment. Keeping up with the development and seizing the opportunities that artificial intelligence provides to customers’ service and experience puts stringent demands on Transcom’s sustainability strategy in regards to ethical algorithms and employee talent development.

We also expect our suppliers to uphold these global values on ethical conduct, environmental protection, and universal human rights.

We are a proud signatory of the UN Global Compact, and have during the year continued to implement the ten principles in a wider context. During 2017, Transcom has also taken the next step in our commitment to sustainability by addressing the Sustainable Development Goals (SDGs). For Transcom,  goals 5; Gender Equality, 8; Decent Work and Economic Growth, 10; Reduced Inequalities, 12; Responsible Consumption and Production, and goal 17; Partner-ships for the Goals, are the areas in which we feel that we can have the greatest positive impact and support the international community to enable a better world.  

With our strong commitment to ethics, integrity, and quality, I have great confidence in Transcom’s continued journey as a sustainable and prosperous company. I am pleased to present our efforts and results in the Transcom sustainability report 2017. 

Stockholm, April 17, 2018

 

Michael Weinreich 

President & CEO

 

 

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