Customer experience - Transcom

Customer experience

Creating experiences that deeply engage customers can be a powerful differentiator in any industry. And, at the end of the day, it is people that make the difference.

By working with Transcom, you will put your customers in the hands of a highly engaged, skilled and productive workforce. We pride ourselves on our ability to recruit, motivate and retain the right people, and we relentlessly focus on evolving and improving coaching, learning methods, tooling and incentives for our agents.

Our people’s effectiveness and operational efficiency is augmented by the ability to better predict needs and improve customer treatment. We put advanced analytical capabilities into their hands, moving customer experience to the next level by extracting insights from operational data on customer and agent behavior.

The delivery of a consistent customer experience increasingly depends on achieving and maintaining seamless integration across a plethora of service channels and devices. We are leveraging our strong multi-channel management skills at a growing number of client engagements across our global network.