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Client Cases

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  • Debora Mendola

    Transcom successfully handles peak traffic in 11 countries for an international client

    Flexibility, scalability and technology at our clients’ service Not so long ago, one of our clients, a leading manufacturer of household appliances, asked us to submit a proposal to manage a peak in customer care traffic for several weeks in 11 European countries. The client in question had to recall and replace a defective product of which about 10,000 had been sold throughout Europe. The communication campaign was expected to generate a peak in the number of calls in France, Spain, Portugal, t...
  • Magdalena Szałaj

    Transcom adds new client in the white goods sector

    Another white goods client was recently added to the Transcom portfolio. The Chinese multinational in question, a global leader in the consumer electronics and white goods sector, designs, develops, produces and markets many different items, including air-conditioners, smartphones, computers, microwave ovens, washing machines, refrigerators and TVs. Various major brands in the consumer electronics and durable goods segments have already entrusted their customer care and technical assistance serv...
  • Anna Meijere

    Transcom reaches ​High Performance Benchmark target for Client Overall Satisfaction in 2015

    Transcom regularly measures Client Satisfaction through online surveys. The surveys are based on COPC (Customer Operations Performance Center) principles, and quantify ​overall ​satisfaction and satisfaction with specific attributes (e.g. end-user/customer feedback management, account management, key support processes) across multiple entities and provide a total score for a client. All managers in the client organization who have business-related contacts with Transcom are invited to participat...
  • Daniel Illmann

    How video tutorials improve customer experience and cut costs

    For the last five years, Transcom Germany has been working with a leading satellite navigation brand, offering first and second level technical assistance to drivers who buy a GPS unit. When they have trouble updating the software or other installation or usage issues, users contact our team of technical specialists at the Transcom site in Halle, Germany. One of the most highly appreciated features of the service is assistance offered through social media, as well as the adoption of dedicated s...
  • Rebecca Fretwell

    Innovation and product knowledge key factors when Transcom UK wins government contract

    Our Leeds site has enjoyed a successful partnership directly with the primary loan provider for further education in the UK for five years. During 2014 the UK Government created a new outsourcing model (Debt Market Integrator) that controls the placement of Government owned debts. A leading UK panel management company for debt solutions was awarded the contract via a protracted tender process and became the supplier of choice for the Government in terms of outsourcing functions and control for t...
Cases and Testimonials