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Retail

Transcom has developed industry-leading processes and support models that have helped many  large online and brick-and-mortar retailers to achieve their customer loyalty goals.

Very few retailers succeed in creating a sufficient level of differentiation on product alone. Rather, it is  the shopping and service experience that has become the primary driver of customer loyalty and ultimate influencer of retail turnover and profit. Leading retailers know this, and consistently rank high in terms of customer experience scores relative to many other industries.

Transcom contributes to the retail consumer shopping experience by delivering outstanding multi-channel and multi-lingual customer service, technical services, billing, and social media care  in a highly flexible delivery model. We offer our retail clients customized solutions that ensure a flexible, multi-skilled resource pool with 24/7 availability, in several languages. We also assist our retail customers with large scale holiday ramp-ups to manage significant volume peaks in very short periods of time, without ever taking our eye off the experience customers have in these often stressful, busy shopping seasons.

And we continuously analyze customer feedback, using those insights to refine our service delivery models, constantly challenging the status quo – helping to push our clients to the forefront of retail experience delivery.