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Robotic Process Automation (RPA)

Robotic Process Automation, RPA, is a system to automate repetitive tasks by mimicking human behavior with increased quality. RPA is deployed on top of current IT systems and uses the same user interface as humans do, making RPA non-intrusive and thus there is typically no need for integration to other systems. Making use of RPA will be a key lever for efficiency gains for many companies in the years to come, especially in customer service. Human agents can spend more time on value added tasks by automation of manual processes. RPA will also bridge challenges in business system integration, reduce cycle and waiting times and increase accuracy and consistency in process execution without interfering with the IT application landscape.

The dedicated Transcom RPA team knows what, where and how to automate CRM processes for maximal benefit realization. We take end-to-end ownership of RPA deployment and operations and deliver automation of processes in two ways:

Autonomous RPA, processes executed without human interaction and initiated according to a predefined time schedule. Autonomous RPA require less supervision and maintenance and can be run on a 24/7 basis. Typical processes are database updates, data transformation and report development.

Assisting/augmenting RPA, processes executed side-by-side with human agents and performs tasks such as information lookup, automatic form filling, account opening and customer profile updates. The processes are triggered by human agents directly or by various actions performed by human agents. 

Read more about our offering here, or contact us directly on rpa@transcom.com.