Transcom creates two new senior positions


Transcom WorldWide S.A., the European CRM specialist, today announced
the creation of two new senior positions. Jon Fitch will join Transcom
as Chief Technology Officer and Steve Britton will join as Sales and
Marketing Director. They will start their respective roles on 7 July

Jon Fitch joins Transcom from Mindpearl AG, an international specialist
provider of customer contact solutions, where he has been IT and
Operations Director since 1999. Jon has extensive management experience
in the CRM technology field, in particular through developing a multi-
site call center in six continents with over 1000 employees. Prior to
Mindpearl, Jon worked for Swissair and British Airways. He has also won
several industry awards for technical innovation. As Chief Technology
Officer for Transcom, Jon will be responsible for Transcom's existing
technology and IT functions and all future technological research and
implementation programs.

Steve Britton joins Transcom from TeleTech Holdings Inc, a global
provider of outsourced customer management solutions, where he headed a
new business development team focusing on the retail, telco and IT
sectors. In addition he was responsible for developing TeleTech's
European solutions partnership program. With previous positions at US
based e-billing/payment and e-care solutions provider DCTI, and call
center/CRM solutions company ETSI Inc. amongst others, Steve has over 18
years experience in sales. Steve's primary responsibility will be to
develop business with new clients.

Keith Russell, CEO of Transcom WorldWide, commented: "With the rapid
growth of the company to 34 centers across Europe and North Africa it
became necessary to create two new roles dedicated entirely to giving an
international focus to technology and sales development. We are pleased
to have identified two key players from the industry to oversee what are
pivotal areas in our CRM business".

For further information please contact:
Keith Russell, President and CEO +352 27 755 000
Dwayne Taylor, Investor Enquiries +44 20 7321 5010

Transcom WorldWide is a rapidly expanding Customer Relationship
Management (CRM) solution provider, with 34 centers employing more than
7,800 people delivering services to 18 countries - Luxembourg, Sweden,
France, Denmark, Germany, Finland, Italy, Switzerland, Norway, the
Netherlands, Spain, Austria, Morocco, Poland, Estonia, Latvia, Lithuania
and the UK.

The company provides CRM solutions for companies in a wide range of
industry sectors, including telecommunications and e-commerce, travel &
tourism, retail, financial services and utilities. Transcom offers
clients a broad array of relationship management services, including
inbound and outbound call handling, Interactive Voice Response, Internet
Services, e-mail processing and fax broadcast. Client programs are
tailor-made and range from single applications to complex programs,
which are offered on a country-specific or international basis in up to
38 languages.

Transcom WorldWide S.A.'A' and 'B' shares are listed on the
Stockholmsbörsen O-List under the symbols TWWA and TWWB.

This press release contains certain "forward-looking statements" with
respect to our expectations and plans, strategy, management's
objectives, future performance, costs, revenues, earnings and other
trend information. It is important to note that our actual results in
the future could differ materially from those anticipated in forward-
looking statements depending on various important factors.

All forward-looking statements in this press release are based on
information available to us on the date hereof. All written or oral
forward-looking statements attributable to Transcom WorldWide, any
Transcom WorldWide members or persons acting on our behalf are expressly
qualified in their entirety by the factors referred to above. We do not
intend to update these forward-looking statements.

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