Transcom opens its first call center in Poland
TRANSCOM OPENS ITS FIRST CALL CENTER IN POLAND
Transcom WorldWide S.A., the European CRM specialist, today announced
that it has opened it first call center in Poland.
The call center, located in the city of Olsztyn in Northern Poland, will
trade as a subsidiary of Transcom WorldWide. It will commence operations
in July 2003 and it is expected, in the longer term, to employ around
The opening of the call center in Olsztyn, which is being funded from
Transcom's existing cash flow, continues Transcom's policy of opening
call center operations in cost efficient locations. The new call center
has already signed up a number of clients.
Keith Russell, CEO of Transcom WorldWide, commented: "The opening of a
new call center in Olsztyn is an important step for Transcom in
expanding its business in Eastern Europe. The CRM industry in Poland is
relatively immature, and in a country of 39 million people, it offers
Transcom an excellent opportunity to enter this market at an early stage
in its development".
For further information please contact:
Keith Russell, President and CEO +352 27 755 000
Dwayne Taylor, Investor Enquiries +44 20 7321 5010
Transcom WorldWide is a rapidly expanding Customer Relationship
Management (CRM) solution provider, with 34 centers employing more than
7,800 people delivering services to 18 countries - Luxembourg, Sweden,
France, Denmark, Germany, Finland, Italy, Switzerland, Norway, the
Netherlands, Spain, Austria, Morocco, Poland, Estonia, Latvia, Lithuania
and the UK.
The company provides CRM solutions for companies in a wide range of
industry sectors, including telecommunications and e-commerce, travel &
tourism, retail, financial services and utilities. Transcom offers
clients a broad array of relationship management services, including
inbound and outbound call handling, Interactive Voice Response, Internet
Services, e-mail processing and fax broadcast. Client programs are
tailor-made and range from single applications to complex programs,
which are offered on a country-specific or international basis in up to
Transcom WorldWide S.A.'A' and 'B' shares are listed on the
Stockholmsbörsen O-List under the symbols TWWA and TWWB.
This press release contains certain "forward-looking statements" with
respect to our expectations and plans, strategy, management's
objectives, future performance, costs, revenues, earnings and other
trend information. It is important to note that our actual results in
the future could differ materially from those anticipated in forward-
looking statements depending on various important factors.
All forward-looking statements in this press release are based on
information available to us on the date hereof. All written or oral
forward-looking statements attributable to Transcom WorldWide, any
Transcom WorldWide members or persons acting on our behalf are expressly
qualified in their entirety by the factors referred to above. We do not
intend to update these forward-looking statements.
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