Transcom opens its first call center in Portugal
TRANSCOM OPENS ITS FIRST CALL CENTER IN PORTUGAL
Transcom WorldWide S.A., the European CRM specialist, today announced
that it has opened its first call center in Portugal.
The call center, located in the city of Porto, Portugal's second largest
city, will trade as a subsidiary of Transcom WorldWide. It will commence
operations in September 2003, initially supporting Tele2's Portuguese
operations and then expanding to include other clients. The call center
is expected, in the longer term, to employ around 250 people.
The opening of the call center in Porto, which is being funded from
Transcom's existing cash flow, continues Transcom's policy of opening
call center operations in cost-efficient locations and in areas where
applications for Government grants can be made.
Keith Russell, CEO of Transcom WorldWide, commented: "The opening of our
first call center in Portugal is important for Transcom as it
demonstrates our continuing successful expansion in Southern Europe. The
Portuguese CRM industry is in a strong growth phase and it has great
potential, particularly in the telecommunications and financial services
For further information please contact:
Keith Russell, President and CEO +352 27 755 000
Dwayne Taylor, Investor & Press Enquiries +44 20 7321 5010
Transcom WorldWide is a rapidly expanding Customer Relationship
Management (CRM) solution provider, with 34 centers employing more than
7,800 people delivering services to 18 countries - Luxembourg, Sweden,
France, Denmark, Germany, Finland, Italy, Switzerland, Norway, the
Netherlands, Spain, Austria, Morocco, Poland, Estonia, Latvia, Lithuania
and the UK.
The company provides CRM solutions for companies in a wide range of
industry sectors, including telecommunications and e-commerce, travel &
tourism, retail, financial services and utilities. Transcom offers
clients a broad array of relationship management services, including
inbound and outbound call handling, Interactive Voice Response, Internet
Services, e-mail processing and fax broadcast. Client programs are
tailor-made and range from single applications to complex programs,
which are offered on a country-specific or international basis in up to
Transcom WorldWide S.A.'A' and 'B' shares are listed on the
Stockholmsbörsen O-List under the symbols TWWA and TWWB.
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