Transcom wins contract from Snowflake
TRANSCOM WINS CONTRACT FROM SNOWFLAKE
Transcom WorldWide S.A., the European CRM specialist, today announced
that it has signed an agreement with Scandinavian Airlines' (SAS) low-
cost airline 'snowflake'.
Transcom will handle all flight bookings by telephone and all telephone-
based customer support for passengers. Transcom will be one of the main
channels for booking snowflake services in the Nordic countries,
operating alongside the airline's online web booking service. The calls
will be managed from Transcom's facilities in Borås (Sweden) and
"We have chosen Transcom to deliver this service because we are
impressed by their ability to provide a fully integrated service by
deploying market leading technology and delivering cost-efficient
solutions," said Ludmilla Lindecrantz, Head of snowflake.
Keith Russell, President and CEO of Transcom WorldWide, commented: "We
are delighted that this dynamic organisation has chosen Transcom as its
supplier to manage and develop its customer relationships. This
agreement is further evidence of our successful strategy to provide a
wide range of high quality call centre-based CRM services on a local,
national and pan-European basis."
For further information please contact:
Keith Russell, President and CEO +352 27 755 000
Dwayne Taylor, Investor & Press Enquiries +44 20 7321 5010
Transcom WorldWide is a rapidly expanding Customer Relationship
Management (CRM) solution provider, with 35 centres employing more than
7,800 people delivering services to 19 countries - Luxembourg, Sweden,
France, Denmark, Germany, Finland, Italy, Switzerland, Norway, the
Netherlands, Spain, Austria, Morocco, Portugal, Poland, Estonia, Latvia,
Lithuania and the UK.
The company provides CRM solutions for companies in a wide range of
industry sectors, including telecommunications and e-commerce, travel &
tourism, retail, financial services and utilities. Transcom offers
clients a broad array of relationship management services, including
inbound and outbound call handling, Interactive Voice Response, Internet
Services, e-mail processing and fax broadcast. Client programs are
tailor-made and range from single applications to complex programs,
which are offered on a country-specific or international basis in up to
Transcom WorldWide S.A.'A' and 'B' shares are listed on the
Stockholmsbörsen O-List under the symbols TWWA and TWWB.
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