Luxembourg – 25 September 2007 – Transcom WorldWide S.A. (Nordic Exchange: ‘TWW SDB A’, ‘TWW SDB B’), the European CRM and debt collections specialist, today announced the opening of a new contact centre in Valdivia, Chile.
The new contact centre is Transcom’s second organic CRM development in Chile. As with Transcom’s first Chilean site, which was opened in October 2006, the centre has been developed on the back of strong demand from clients based in Spain. The Valdivia site will open with approximately 50 agents and Transcom expects the facility to grow to around 500 agents by the end of Q3 2008.
Valdivia is a small town located approximately 800 kilometres south of Santiago with a population of roughly 150,000. The town possesses an attractive labour market due to the high rate of unemployment in the local area and the fact that it is home to Universidad Austral de Chile, which provides a large pool of potential employees with the relevant skill sets.
Keith Russell, CEO of Transcom, commented: “We are very pleased to announce the opening of our second centre in Chile. Our Chilean solutions have proven to be a huge success with our Spanish clients and we plan to continue growing and expanding this business moving forward.”
For further information please contact:
Transcom WorldWide SA
Keith Russell, President & CEO T: +352 27 755 000
Noah Schwartz, Investor & Press Relations T: +44 (0)20 7321 5032
Transcom WorldWide S.A. is a rapidly expanding Customer Relationship Management (CRM) solution provider, with 73 sites employing more than 16,000 people delivering services from 29 countries – Austria, Belgium, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, the Philippines, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Sweden, Switzerland, Tunisia, the UK and the USA.
The company provides CRM solutions for companies in a wide range of industry sectors, including telecommunications and e-commerce, travel & tourism, retail, financial services and utilities. Transcom offers clients a broad array of relationship management services, including inbound communication; telemarketing and outbound; Administrative Tasks; Web servicing; CRM Consultancy Service; Contract Automation; Credit Management Service; Legal Services; and Interpretation Services. Client programs are tailor-made and range from single applications to complex programmes, which are offered on a country-specific or international basis in up to 33 languages.
Transcom WorldWide S.A. class A and B shares are listed on the Nordic Exchange Mid Cap list under the symbols ‘TWW SDB A’ and ‘TWW SDB B’.