Transcom Announces the Opening of Its Second Contact Centre in Poland


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Transcom WorldWide S.A. (“Transcom” or “the Company”), the European CRM and debt collections specialist, today announced the opening of a new contact centre in Gdansk, Poland.

The new contact centre is Transcom’s second organic CRM development in Poland and, with the recent acquisition of Polish debt collection agency CENT earlier this month, Transcom now has three sites in Poland.  The Gdansk centre was developed on the back of strong demand from both Tele2 and non-Tele2 (External) clients.  It will open with approximately 40 agents and Transcom expects the facility to grow to 150 agents by the end of the year.

Gdansk is the sixth largest city in Poland and possesses a high quality, multi-lingual labour pool.  The site’s close proximity to the Gdansk airport will also enable easy access for clients wishing to visit the operations.

Keith Russell, CEO of Transcom, commented: “We are very excited about the opening of this new site.  In addition to supporting our key client Tele2, we aim to develop significant External business in Gdansk, both from domestic Polish customers as well as through nearshore services utilising the German and English languages.”

For further information please visit www.transcom.com or contact:
Keith Russell, President & CEO    +352 27 755 000
Noah Schwartz, Investor & Media Enquiries  +44 20 7321 5032

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About Transcom
Transcom WorldWide S.A. is a rapidly expanding Customer Relationship Management (CRM) solution provider, with 55 service centres employing more than 13,100 people delivering services to 28 countries – Austria, Belgium, Chile, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Sweden, Switzerland, the Netherlands,  Tunisia, the UK and the USA.

The company provides CRM solutions for companies in a wide range of industry sectors, including telecommunications and e-commerce, travel & tourism, retail, financial services and utilities.  Transcom offers clients a broad array of relationship management services, including inbound communication; telemarketing and outbound; Administrative Tasks; Web servicing; CRM Consultancy Service; Contract Automation; Credit Management Service; Legal Services; and Interpretation Services.  Client programs are tailor-made and range from single applications to complex programmes, which are offered on a country-specific or international basis in up to 33 languages.

Transcom WorldWide S.A. class A and B shares are listed on the Nordic Exchange Mid Cap list under the symbols ‘TWW SDB A’ and ‘TWW SDB B’.