Transcom WorldWide S.A. (“Transcom”), the global outsourced services company, today announced the opening of its new contact centre in Manila, Philippines. The centre has been developed on the back of strong client demand for high-quality offshore English language services, primarily in North America and the UK.
The Manila site has a total of 950 operational seats over two floors and Transcom expects these production seats to be fully utilised in 2008, based on the Company’s strong sales pipeline of offshore English language services. In addition to the operational offshore capacity, Transcom intends to utilise the centre to house some of its Group-wide support activities. Transcom has moved its two existing facilities to the new site in Manila, creating a stepping stone for continued growth in the region.
Keith Russell, CEO of Transcom, commented: “We are delighted to announce the opening of our new centre in Manila. This is a strategically important development for Transcom, as we continue to pursue our strategy of enhancing our profitability through the development of higher-margin business lines such as offshore services. Our team in the Philippines is able to deliver exceptionally high-quality services to English speaking customer bases across North America and Europe, and we expect this business to develop strongly in 2008 and well into the future.”
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For further information please contact:
Transcom WorldWide SA
Keith Russell, President & CEO T: +352 27 755 000
Noah Schwartz, Investor & Press Relations T: +44 (0)20 7321 5010
Transcom WorldWide S.A. is a rapidly expanding Customer Relationship Management (CRM) solution provider, with 72 sites employing more than 17,300 people delivering services from 29 countries – Austria, Belgium, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, the Philippines, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Sweden, Switzerland, Tunisia, the UK and the USA.
Transcom WorldWide is an international provider of outsourced services and solutions in the field of customer contact. Its principal areas of business are the provision of Customer relationship Management and Credit Management products and services utilising its contact centres around the globe. Transcom provides solutions for a wide range of companies, targeting its core vertical markets, which include communications, financial services, travel and leisure, media, utilities and retail. Transcom offers its clients a broad array of relationship management services, including customer care solutions, credit management services, customer acquisition, development and retention, market research, CRM consulting, legal services and interpretation work. Client programmes are tailor-made and range from single applications to complex programmes, which are offered on a country-specific or international basis in more than 33 languages from 72 centres in 29 countries.
Transcom WorldWide S.A. class A and B shares are listed on the Nordic Exchange Mid Cap list under the symbols ‘TWW SDB A’ and ‘TWW SDB B’.