Luxembourg, 22 October 2012 – Transcom WorldWide S.A. today announced a strategic partnership with PhilCare, a leading health care service provider in the Philippines. Transcom will manage PhilCare’s inbound customer service and customer care from its Manila site in the Philippines.
This agreement marks the first Philippines-based client to be serviced from Transcom’s contact centers in the country, which for the most part deliver offshore services to clients in North America and the United Kingdom. The partnership with PhilCare represents the beginning of the next phase of the development of Transcom’s operations in the region. In addition, Transcom has recently signed a number of other Asia-Pacific-based clients in various verticals, including telecom, consumer electronics and energy. These projects will start up in the coming months.
“I am very pleased to announce this agreement with PhilCare, not least because it illustrates our strategy to evolve some of our offshore locations into home markets as well. While we continue to grow offshore volumes in the Philippines, we are also developing new client relationships in the Asia-Pacific region, not only in the Philippines but also in Australasia. This will allow us to grow in new attractive markets, diversify our client base, and increase our seat capacity utilization as we increasingly serve clients across many time zones”, commented Johan Eriksson, Transcom’s president and CEO.
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For further information, please contact:
Johan Eriksson, President and CEO +46 70 776 80 22
Stefan Pettersson, Head of Investor Relations +46 70 776 80 88