As announced today by Frost & Sullivan, Transcom was presented with the 2013 Frost & Sullivan Philippines Contact Center Outsourcing Customer Value Enhancement Award at the 2013 Frost & Sullivan Philippines Excellence Awards, held on 4 June 2013 at the Sofitel Philippine Plaza, Manila.
The Frost & Sullivan Award for Customer Value Enhancement is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products.
This award recognizes Transcom’s focus on enhancing the value that its clients’ customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion. The Philippines Excellence awards are based on extensive market engineering tools evolved by Frost & Sullivan. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
“Increasingly, Transcom is seen by its clients as a reliable partner whom they can rely on to drive sales and growth. The company’s organic revenue growth is testimony enough of its client engagement and value it delivers for them”, said Krishna Baidya, Research Manager for ICT, Frost & Sullivan Asia Pacific.
For more details on the 2013 Philippines Excellence Awards, go to http://frost-apac.com/philippinesawards/.
For further information, please contact:
Johan Eriksson, President and CEO
Telephone +46 70 776 80 22
Stefan Pettersson, Head of Group Communications
Telephone +46 70 776 80 88