English

Transcom to close its Valdivia contact center in Chile. One-time cost in Q4 2013: EUR 0.7m

Luxembourg, 29 November 2013 – Transcom announced today that it will close its contact center in Valdivia, Chile, effective immediately. Approximately 190 employees will be affected. The cost of closing the site amounts to €0.7 million, impacting Q4 2013 results.

The context of this decision is the rationalization and repositioning of Transcom’s operations in Latin America due to client requirements. Following the closure of the Valdivia site, Transcom will have three contact centers in Latin America: Concepción (Chile), Lima (Peru), and a newly opened site in Cali (Colombia).

The recently established site in Cali, Colombia, will strengthen Transcom’s position in Latin America. Colombia continues to evolve quickly as an attractive location for the delivery of customer care outsourcing services, providing a competitive cost structure, a growing labor pool, government support and an expanding economy. The potential to deliver services from Colombia to customers in several different time zones – in Spain, North America and Latin America – also makes the location advantageous from a capacity utilization perspective.

For further information, please contact:

Johan Eriksson, President and CEO
Telephone +46 70 776 80 22

Pär Christiansen, CFO
Telephone +46 70 776 80 16

Stefan Pettersson, Head of Group Communications
Telephone +46 70 776 80 88