Who we are.
Who we are.
Everything you need to know about the CX partner trusted by over 300 of the world’s most beloved brands.
Transcom in a nutshell.
Transcom is a global BPO leader with over 30 years of experience in a vast array of different industries. We pride ourselves on being the agile and adaptable CX partner our clients can depend on to make them shine.
Key stats:
Founded in 1995 in Stockholm, Sweden.
Global footprint with 80 sites in 29 countries.
Over 30,000 employees worldwide.
Trusted by over 300 of the world's leading brands.
Over 2 million customer interactions daily.
Numerous awards year after year.
A continuity of recognition.
Great partnerships reap great rewards. In cooperation with our clients we have cultivated a constant and consistent stream of awards that speaks to our dedication to make them shine.
ISG Provider Lens - 2022, 2024, 2025 - multiple categories
NelsonHall NEAT - 2025
Frost & Sullivan - 2024, 2026 - multiple categories
ECCCSA - 2023, 2025 - multiple categories
Everest Group - 2021, 2025 - Star Performer
We’re already wherever you need us.
During our tenure we have had the pleasure of working with clients from a vast array of industries.
Some of the industries we support are:
Heard enough?
Heard enough?
Why Transcom.
What makes us great.
What makes us great.
With over three decades of experience in the world of CX we have come to understand that our work speaks for itself, and that work is achieved by putting our clients first.
By making sure we are tech agnostic and focus on what works for every specific client, be it digital, traditional or AI, we make sure they get the level of support that they deserve.
What makes us unique.
What makes us unique.
CX is a saturated field and choices sometimes seem overwhelming, but our clients have placed their trust in us specifically because we offer an unparalleled level of agility and adaptability. All this in order to serve the needs of our clients to the best of our abilities.
The sheer fact that some of our partnerships last for over half the time the company has existed goes to show that our dedication to our clients creates a bond and creates results that go beyond simple partnerships.
What makes us us.
Our identity is rooted in four core principles that encompass the strength of our people and guide our culture:
People first
Innovation always
Nimble partners
Holistic CX transformation