Automation of manual tasks

Our client is one of that biggest Telco companies in Europe. They have multiple requests for highly specific reporting data that are performed manually from various systems and portals. The manual nature processing critical data and information influences high propensity for errors and inaccuracies, and causes long completion timelines at very low efficiency and quality levels.

Solution

Transcom implemented an industry-recognized RPA solution. We designed and built automated tasks based on reviewed and improved processes, accelerating the speed to completion of required reports. A change management process and security maintenance workflow were also implemented to address concerns surrounding compliance to procedures.

Results
  • Increased speed of report completion with higher accuracy (2 minutes per report vs. 15 minutes per report)
  • Increased number of tasks completed due to automation
  • Improved service delivery due to process automation for customer-facing transactions