INPS – Equitalia Contact Center Service Tender

Helene Ruda May 6th, 2019

INPS – Equitalia Contact Center Service Tender


INPS General Direction Office has after two years deliberation awarded the assignment of the INPS Contact Center – Equitalia Service to a new group of service providers. After having reviewed the submitted proposals together with lawyers and pricing experts, the Covisian joint venture, of which Transcom is part, has decided to file an appeal. The group finds the price of the winning bid unrealistic on the basis of the technical offer and related price. The appeal was submitted on Friday, May 3.

Transcom firmly believes that the bid submitted by the joint venture of which it is part is better positioned to provide the services from a technical, service level, and human resources perspective.

Press release pdf