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More than just serviceable - brilliant.
We feel that truly brilliant service doesn’t come from a single place. Experience and expertise can only get you so far if not innovated upon. On the other hand, you can have all the tech you want, but it’s not worth anything if you don’t know how to use it.
The solution? Transcom's BPO services. A merger of brilliant individuals and amazing tech, made to provide our clients with the best service imaginable.
Let’s get you started with Customer Experience Services today.
Let's take a look at just some of the solutions Transcom has to offer when talking about Customer Experience Services. From platforms to translation - we have you covered.
Powerful platforms designed to help businesses thrive in the social media world. Combining smarter tools with specialized social operations, they deliver an enhanced brand experience.
They offer a complete suite of digital solutions, including marketing, advertising, and social care features. Advanced text and data analytics provide valuable business insights, while technologies like chatbots and automation streamline operations for efficiency.
Elevate your e-commerce customer service with a comprehensive managed solution. Our expert team seamlessly integrates with your business, providing omni-channel support, streamlined ticket management, and a unified customer view through a robust CRM.
Leverage real-time analytics and automation to proactively address customer needs and optimize your support strategy. Focus on your core business objectives while we ensure exceptional customer experiences and foster lasting relationships.
Imagine a service that effortlessly connects you with your customers. It intelligently chooses the best way to reach them – whether it's a quick phone call, a personalized email, or a chat message – and always follows the rules and regulations.
This service remembers every conversation, no matter how you started talking or how you ended up. So, if a customer starts by emailing you and then decides to give you a call, you'll already know what they need.
Get in touch with our representatives today, and let’s get you started with Customer Experience Services.
We provide an omnichannel customer service solution that leverages advanced conversational analytics. This means we can analyze customer interactions across all channels – like phone, email, and chat – to ensure compliance, prevent fraud, and improve both customer experience and agent performance.
Our AI-driven technology provides valuable data insights that empower us to optimize every interaction.
This service uses AI to understand what your customers are saying and what they need. It can automatically help customers with simple requests or, if needed, seamlessly connect them to a human agent.
You have complete control and can turn this automated service on or off whenever you like. It's a smart way to handle customer requests and improve their experience.
Communicate effortlessly with our automated translation service. We offer solutions for everyone, whether you need quick text translation in Zendesk, voice translation with no integration, or efficient backoffice text translation.
Zendesk users can have text translation running in days. Voice-focused clients can use our real-time voice translation immediately. We also offer a backoffice solution for text, seamlessly dispatching tickets between you and an agent. All with exceptionally high quality."
This omnichannel service allows businesses to effortlessly integrate all their communication channels. It enables seamless data sharing and channel switching without requiring customers to repeatedly log in.
The service supports a wide range of vendors, making it possible to achieve a true omnichannel experience without the need for expensive system upgrades. Agents benefit from a single, unified interface that provides access to all customer information, eliminating the complexity and disruption of large-scale IT projects.
