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In not one, but three categories.
At Transcom, we believe in continuous innovation, never settling, and always striving for more. This commitment drives everything we do, and we're incredibly proud to have our efforts recognized. In 2024 we have been recognized as a leader on a global scale by ISG in their Contact Center–Customer Experience Services Quadrant report in three categories:
• Digital Operations
• Intelligent Agent Experience
• Intelligent CX (AI & Analytics)
ISG Provider Lens™ research is produced by Information Services Group (ISG), a leading global technology research and advisory firm. That’s why these awards go to show that at Transcom we keep fulfilling our promise of delivering innovative and future-oriented CX without forgetting about the core of our service.
Transcom is highly focused on enhancing customer experience with strategic partnerships for GenAI capabilities and building innovative solutions from its T:Labs. Focusing on cutting-edge technologies and collaboration has positioned the company as a leader in the market.
Namratha Dharshan
Chief Business Leader
Hemangi Patel
Senior Industry Analyst
Transcom has outdone itself with advanced employee engagement tools, robust knowledge assist capabilities and innovative AI-based translation solutions. Its comprehensive training drives exceptional agent performance and enhances the overall outcome.
Namratha Dharshan
Chief Business Leader
Hemangi Patel
Senior Industry Analyst
Transcom is highly focused on enhancing customer experience with strategic partnerships for GenAI capabilities and building innovative solutions from its T:Labs. Focusing on cutting-edge technologies and collaboration has positioned the company as a leader in the market.
Namratha Dharshan
Chief Business Leader
Hemangi Patel
Senior Industry Analyst
Transcom has outdone itself with advanced employee engagement tools, robust knowledge assist capabilities and innovative AI-based translation solutions. Its comprehensive training drives exceptional agent performance and enhances the overall outcome.
Namratha Dharshan
Chief Business Leader
Hemangi Patel
Senior Industry Analyst
