
CSR,
skill improvement,
learning,
Published on Thu May 15 2025
Updated on Thu Jul 10 2025
10 minute read
Language proficiency is becoming king in today’s modern job market. More and more companies are working with international clients or themselves are composed of people from all over the world. Companies are also looking to hire talent for customer support outside of the area where the language is usually spoken. Combine all that, and you get a situation where the need for immediate communication in a foreign language is paramount. That’s why each one of us should take the opportunity to make ourselves more desirable by becoming more proficient, and that is why today we’ll be looking at how to get a higher CEFR score.


Created at Fri Oct 09 2026
10 min read
Customer satisfaction might be key to long-term business success, but satisfying today’s CFOs and board members to secure the necessary investments takes hard financial evidence. Discover what CX ROI really means in financial terms and why it’s so critical to your bottom line. We break down the four-step framework you’ll need to measure it in practice - from establishing baselines and determining CX levers, to linking them to financial outcomes and calculating net returns. We’l

Created at Mon Sep 28 2026
4 min read
DeepSeek was only founded in 2023. The company is based in Hangzhou, an important port city in Eastern China that has been a strategic hub along the Silk Roads for thousands of years. DeepSeek has been building large language models (LLMs) since the company was created, but the[ 2025 release of their R1 LLM challenged](https://www.techtarget.com/whatis/feature/

Created at Fri Sep 25 2026
5 min read
An automated system has answered a customer’s question. The answer is accurate in itself, but it has missed the true reason for the contact. The customer has to explain the situation again, this time to human support. The support representative resolves the issue, but notices something else: the same misunderstanding keeps appearing across multiple customer journeys. When a mistake repeats at scale, who owns the lesson? And what should a global enterprise expect from a CX partner whose job inclu