
CSR,
skill improvement,
learning,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
10 minute read
Learning on the job has become increasingly popular in today's ever-evolving business world. It's a form of education that takes place outside of a formal teaching environment like a classroom and instead focuses on learning through experience. This article will explore the benefits of workplace education, as well as how to go about it to make sure it's successful. We'll look at how it can help employees to become more productive and lead to better customer satisfaction, as well as provide tips for learning on the job in any industry. By understanding the advantages of learning on the job, employers can make sure their workforce is well-trained and knowledgeable in their respective fields, while also preparing them for future career opportunities, both lateral and vertical. Let's dive into learning on the job!

Transcom prides itself on being open to the needs of our employees. This includes, and especially pertains to, performance and advancement. We realize that every person is unique and that every person learns in different ways, and that’s why we try to offer as many different types of training as possible. When starting work at Transcom you will, of course, go through orientation to get you familiarized with the company and your work environment - after that the type of training you receive will depend on your role and your needs. A customer service representative, for example, might receive additional training by shadowing a colleague or by receiving direct mentorship. If you’re a self sufficient learner, we also have Transcom University which offers even more learning opportunities with the focus on you as an individual, no matter if you just started with us or if you’re looking to advance your career in Transcom. As you can see there are many types of learning on the job, some of them are:
Orientation is often used to help new employees quickly become familiar with their job and the company culture. It is the process of grasping a new job or task in a more informal setting. It's often done on the job, rather than in a traditional learning environment. Orientation can be hands-on, through observation or listening to someone else explain how to do the task. It can also involve learning how to use certain equipment or getting familiar the protocols and procedures of a particular job.

Created at Fri May 29 2026
5 min read
When a Medicare Advantage member hangs up the phone in frustration, what does that abandoned call actually cost the plan? The true financial penalty doesn’t just come from wasted handling time on a dashboard. It's the formal grievance filed days later, the plummeting CAHPS score, and the decision to switch plans during the next Annual Enrollment Period. Ironically, these downstream costs stem from a gap between “operational efficiency” and “member experience” generated by the very aggressive cos
Mentorship is a training opportunity that involves learning on the job in an environment where an experienced mentor guides and assists in the process. The mentor provides feedback and direction to help the trainee, as well as introducing new ideas, concepts, and ways of doing things.
The buddy system is a learning technique employed in many industries, where new employees are paired with existing experienced staff members to help them learn the ropes. This learning-on-the-job approach is beneficial to both parties, as the new employee can gain valuable knowledge while the experienced employee passes on their expertise and wisdom. This is also a mentorship training for the more experienced employee. The buddy system helps foster strong relationships between colleagues and encourages collaboration in an educational environment.
Apprenticeships are learning opportunities that combine on-the-job training with classroom study. They provide an opportunity to build up skills, knowledge, and qualifications while learning on the job in a real working environment. As well as learning practical skills, apprentices also receive structured teaching that builds up their knowledge and understanding.
Shadowing is a teaching technique where an employee shadows or observes an experienced colleague to gain knowledge and skills. This form of learning on the job involves knowledge acquisition by doing, rather than simply listening to lectures or reading materials. Shadowing helps employees gain practical experience and develop new skills quickly while learning from those who have already mastered them. This method of study is particularly popular in the medical, legal, and IT fields where it can be used to quickly train staff on complex procedures or roles.
Job rotation is a strategy that involves moving employees from one job to another within a company. This helps employees develop skills and gain experience in different areas of the business. It can also help them grow within their current position and take on new challenges. With job rotation, learning on the job becomes easier since it allows workers to see different aspects of the organization and understand how their work contributes to the overall success of the company. Job rotation also provides employees with opportunities to develop professional relationships, learn new skills, and gain a better understanding of the organization as a whole.
Self-instruction is learning by doing. It involves learning on the job and acquiring new skills through hands-on experience rather than relying solely on formal education and instruction. Self-instruction is often used by professionals who need to quickly acquire new skills and knowledge in order to stay competitive in their field or industry. Here the learner employs trial and error and can learn in a way that is most specific to them. They are allowed a greater sense of autonomy while still retaining the ability to ask questions if needed.

Created at Tue May 19 2026
5 min read
While the world buzzes about the transformative power of artificial intelligence, a closer look reveals diverging paths in its adoption. The US is a research powerhouse, home to the generative AI breakthroughs. However, a different narrative is unfolding elsewhere, particularly in how these advancements are being integrated into the broader economy. Innovation doesn’t follow a single path. How AI evolves - and how we choose to integrate it - will shape industries, communities, and opportunities

Created at Thu May 14 2026
3 min read
A few days ago, industry leaders gathered in Milan at the Excelsior Hotel Gallia for the Task Force Italia AI, Cybersecurity & Digital Transformation National Day. As the CEO of Transcom Italia, I had the privilege of chairing the roundtable: "Customer experience and AI: new tools for organizational culture and business growth". The dialogue, spanning across diverse s