Transcom WorldWide AB – see below in Section 10 for Contact Information – "Transcom" (or "we" or "our") and each of its affiliates and subsidiaries (collectively, "Transcom Group") take data privacy seriously. This Website Data Protection Notice ("Notice") informs the users of www.transcom.com and subdomains ("Website") how Transcom as controller within the meaning of the General Data Protection Regulation ("GDPR"), collects and processes the personal data and other information of such users in connection with their usage of the Website. For further information on Transcom’s Social Media Presences (e.g. on Facebook. LinkedIn), job applications and the usage of cookies and other website technologies, we refer to our separate privacy notices and policies.
Note that for other Transcom Group websites, other services or other relationships with users, suppliers, or customers, other privacy terms may apply. This Notice does not apply to third-party sites which may be linked to from this Website.
Content Overview
Categories of Personal Data, Processing Purposes and Legal Bases
Consequences When You Do Not Provide Your Data
Categories of Recipients and International Transfers
Retention Periods
Your Rights
Automated decision-making
Cookies and other website technologies
Job Applications
Social Media
Questions and Contact Information
1. Categories of Personal Data, Processing Purposes and Legal Bases –What personal data do we process about you and why? What are the legal bases?
(a) Usage Data:
In connection with your visit of the Website we will collect the following information: details on your browser (e.g., type, version, language); operating system and interface; details on your device (e.g. type of device, version); website from which you are visiting us (referrer URL); webpage(s) you are visiting on our Website; date and time of accessing our Website and time zone difference; access status/HTTP status code, volume of data transferred, internet protocol (IP) address; on the device stored cookies.
Purposes: Usage Data will be used to provide you access to the website and to maintain or restore the security of the Website, or to detect technical faults and/or errors in the transmission of electronic communications.
Legal basis:
Art. 6(1)(f) GDPR: The processing is necessary for the purposes of the legitimate interests pursued by us or by a third party (e.g., affiliates or subsidiaries of Transcom Group), except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such interests are to provide you with the website as requested by you and to achieve the other purposes as set out above. Additional information on this legal basis and the respective balancing of interest can be requested by contacting us using the details as set out in Section 10.
Art. 6(1)(b) GDPR: The processing is necessary for the performance of a contract (e.g., the usage relationship) to which you are a party or in order to take steps at the request of you prior to entering into a contract.
(b) Online Form Data:
You may choose to send us comments, questions or similar feedback via online forms. You may then provide the following personal data about you: E.g., email address; name; address; information about your business or occupation; content of the feedback.
Purposes: Online Form Data will be used for answering your request and to provide you with the desired information, products or services or for other purposes which you have requested and ensure you are put in touch with the right Transcom employee and/or entity.
Legal basis:
Art. 6(1)(b) GDPR: The processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract.
Art. 6(1)(c) GDPR: The processing is necessary for compliance with a legal obligation to which we are subject.
Art. 6(1)(f) GDPR: The processing is necessary for the purposes of the legitimate interests pursued by us or by a third party (e.g., affiliates or subsidiaries of Transcom Group), except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such interests are to answer your request and to achieve the other purposes as set out above. Additional information on this legal basis and the respective balancing of interest can be requested by contacting us using the details as set out in Section 10.
(c) Newsletter Data:
If you request to receive our newsletter, we collect and process the following personal data about you: E.g., name; email address and request to receive marketing emails.
Purposes: Newsletter Data will be used for providing the newsletter and other marketing materials to the extent permitted by applicable law and analyzing your interests for marketing purposes.
Legal bases:
Art. 6(1)(a) GDPR: You have given your consent to the processing of your personal data for one or more specific purposes. If you have given your consent, you can withdraw this consent at any time, by clicking the opt-out link in an email received or as set out in Section 5. Such a withdrawal will not affect the lawfulness of the processing prior to the consent withdrawal.
Art. 6(1)(f) GDPR: The processing is necessary for the purposes of the legitimate interests pursued by us or by a third party (e.g., affiliates or subsidiaries of Transcom Group), except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such interests are to send our existing customers newsletters about products and services similar to those they had bought or used before (§ 7(3) of the German UWG) and to achieve the purposes as set out above. Additional information on this legal basis and the respective balancing of interest can be requested by contacting us using the details as set out in Section 10.
2. Consequences When You Do Not Provide Your Data – What happens if you choose not to provide it?
The provision of your personal data is generally not required by a statutory or contractual obligation. However, the provision of certain of your personal data is necessary to visit our website, to enter into a contract with us or to receive our services/products or information as requested by you. In certain cases, the provision of your personal data is voluntary.
Not providing your personal data may result in disadvantages for you – for example, you may not be able to receive certain products and services or use the Website with all its functionalities. However, unless otherwise specified, not providing your personal data will not result in legal consequences for you.
3. Categories of Recipients and International Transfers – Who do we transfer your personal data to and where are they located?
(a) Recipients
You should expect that we will transfer your personal data to third parties for the processing purposes described above as follows:
Within Transcom Group: Transcom and each of its affiliates and subsidiaries within the global Transcom Group listed on www.transcom.com may receive your personal data as necessary for the processing purposes described above. Depending on the categories of personal data and the purposes for which the personal data has been collected, different internal departments within Transcom receive your personal data. Moreover, other departments within Transcom have access to certain personal data about you on a need-to-know basis, such as the legal department, the finance department or internal auditing.
With data processors: Certain third-party service providers such as IT support providers, whether affiliated or unaffiliated, will receive your personal data to process such data under appropriate instructions ("Processors") as necessary for the processing purposes described above, such as Website service providers, customer care providers, marketing service providers, IT support service providers, or other service providers who support us in maintaining our relationship with you. The Processors will be subject to contractual obligations to implement appropriate technical and organizational security measures to safeguard the personal data, and to process the personal data only as instructed. Further information regarding data processors, especially in regard to using this website, is described within our Cookie Policy.
Other recipients: We may transfer – in compliance with applicable data protection law – personal data to law enforcement agencies, governmental authorities, judicial authorities, legal counsel, external consultants, or business partners. In case of a corporate merger or acquisition, personal data may be transferred to the third parties involved in the merger or acquisition. We will not disclose your personal data to third parties for advertising or marketing purposes or for any other purposes without permission.
Any access to your personal data is restricted to those individuals that have a need-to-know in order to fulfill their job responsibilities. Transcom will also disclose your personal data as required or permitted by applicable law to professional advisors, governmental authorities, and courts.
(b) International transfers
We may use services whose providers are partly located in so-called third countries (outside the European Union or the European Economic Area) or transfer personal data there, i.e. countries whose level of data protection does not correspond to that of the European Union.
If an adequacy decision of the European Commission (Art. 45 GDPR) exists for these countries, we base the data transfer on this decision. This applies, for example, to transfers to Argentina, Israel, Japan, Canada, the Republic of Korea, New Zealand, Switzerland, Uruguay or the United Kingdom. In the case of the USA, this only applies if the US recipient has certified itself for the EU-US Data Privacy Framework.
If no adequacy decision has been issued for the country in question, we have taken appropriate safeguards to ensure an adequate level of data protection for any data transfers. These include the standard contractual clauses of the European Union or binding corporate rules (Art. 46 GDPR).
Where this is not possible, we base the transfer of data on exceptions under Art. 49 GDPR, in particular your explicit consent or the necessity of the transfer for the performance of the contract or for the implementation of pre-contractual measures.
If a transfer to a third country is planned and there is no adequacy decision or appropriate safeguards, it is possible and there is a risk that authorities in the respective third country (e.g. intelligence agencies) may gain access to the transferred data in order to collect and analyse it, and that the enforceability of your data subject rights cannot be guaranteed. If your explicit consent is obtained, you will also be informed of this.
Your data may be forwarded in particular to the recipients in third countries mentioned in the section about the recipients of data.
4. Retention Periods – How long do we keep your personal data?
Your personal data will be retained as long as necessary to provide you with the services and products requested. Once you have terminated the contractual relationship with us, you have deleted your account, or the relationship with us has been otherwise ended, we will remove your personal data from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which Transcom is subject – e.g., taxation purposes).
Personal data will in principle be deleted 2 years after the last interaction and business contact between you and Transcom. However, we will retain your contact details and interests in our products or services for a longer period of time if Transcom is allowed to send you marketing materials. Also, we typically erase contracts, communications, and business letters containing personal data, or we redact personal data from such documents, 10 years after their termination or creation, as such data may be subject to statutory retention requirements, which often require retention of up to 10 years.
We may also retain your personal data on a need-to-know basis only after the termination of the contractual relationship if your personal data are necessary to comply with other applicable laws or if we need your personal data to establish, exercise or defend a legal claim. To the extent possible, we will restrict the processing of your personal data for such limited purposes after the termination of the contractual relationship.
Your data will be stored especially for the following periods:
Usage Data: for the time of your visit and beyond in logfiles for a limited period.
Online Form Data: for the time necessary to process your request.
Newsletter Data: for the time of your subscription and beyond for documentation obligations.
Data privacy requests / data subject requests:for three years to prove the fulfilment of your data privacy requests / data subject request.
5. Your Rights – What rights do you have and how can you assert your rights?
Right to withdraw your consent at any time with effect for the future, Art. 7 (3) GDPR: If you have given your consent regarding certain types of processing activities (in particular regarding the receipt of certain direct marketing communications), you can withdraw this consent at any time with future effect. Such a withdrawal will not affect the lawfulness of the processing prior to the consent withdrawal. You can withdraw your consent especially by writing todpo@transcom.comor otherwise described in this Notice.
Additional data privacy rights: Pursuant to applicable data protection law, you have the right to: (a) request access to your personal data; (b) request rectification of your personal data; (c) request erasure of your personal data; (d) request restriction of processing of your personal data; (e) request data portability; (f) object to the processing of your personal data; and/or (g) lodge a complaint. Below please find further information on your rights to the extent that the GDPR applies. Please note that these rights might be limited under the applicable (local) data protection law.
(a) Right to request access to your personal data (Art. 15 GDPR)
As provided by applicable data protection law, you have the right to obtain from us confirmation as to whether or not personal data concerning you is processed, and, where that is the case, to request access to the personal data. The access information includes – inter alia – the purposes of the processing, the categories of personal data concerned, and the recipients or categories of recipients to whom the personal data have been or will be disclosed. However, this is not an absolute right and the interests of other individuals may restrict your right of access.
You also have the right to obtain a copy of the personal data undergoing processing free of charge. For further copies requested by you, we may charge a reasonable fee based on administrative costs.
(b) **Right to request rectification (Art. 16 GDPR)**As provided by applicable data protection law, you have the right to obtain from us the rectification of inaccurate personal data concerning you. Depending on the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
(c) Right to request erasure (right to be forgotten): As provided by applicable data protection law, you have the right to obtain from us the erasure of personal data concerning you and we may be obliged to erase such personal data.
(d) Right to request restriction of processing (Art. 18 GDPR): As provided by applicable data protection law, you have the right to obtain from us and we may be obliged to restrict the processing of your personal data. In this case, the respective personal data will be marked and may only be processed by us for certain purposes.
(e) **Right to request data portability (Art. 20 GDPR)**As provided by applicable data protection law, you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you have the right to transmit those personal data to another entity without hindrance from us, where the processing is carried out by automated means and is based on consent pursuant to Art. 6(1)(a) GDPR or on a contract pursuant to Art. 6(1)(b) GDPR.
(f) Right to object:
Under certain circumstances, you have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data by us (Art. 21(1) GDPR). Such right to object only applies for processing based on the legal bases Art. 6(1)(e) or (f) GDPR. If you exercise this right and we cannot demonstrate compelling legitimate grounds for the processing, your personal data will no longer be processed for such purposes by us. Such a right to object may, in particular, not exists/apply if the processing of your personal data is necessary to take steps prior to entering into a contract or to perform a contract already concluded.
Instead, if we process your personal data for direct marketing purposes, you have the right to object at any time to the processing without stating any grounds (Art. 21(2) GDPR).
To exercise your rights, please contact us as stated under Section 10 below.
(g) Right to lodge a complaint (Art. 77 GDPR)
You also have the right to lodge a complaint with any data protection supervisory authority, in particular in the Member State of your residence, place of work, or place of an alleged infringement, if you consider that the processing of your personal data infringes the GDPR.
6. Automated decision-making
Automated decision-making including profiling in accordance with Art. 22 GDPR which produces legal effects or similarly significantly affects you does not take place.
However, as part of the use of technologies to personalise our services, automated decisions may be made about personalised content and advertising that is played or sent. These decisions are based on the previously automatically collected usage data or the information you provide yourself, for example in the context of form fields. We use this data to create a profile that is used to select the appropriate content and advertising. Personalised advertising is only displayed with your prior explicit consent.
7. Cookies and other website technologies
This Website uses cookies and other website technologies. For further information, please visit our Cookie Policy.
8. Job Applications
You can apply for a position at Transcom via our careers page or if you apply via other, third-party sites, social media or job portals. You can find further information about the processing of personal data during the application process in our Applicant Notice on Data Processing.
9. Social Media
Transcom maintains online presences in social media to communicate with customers, potential applicants, and other interested parties, and to inform them about our products and services, and job openings. You can find further information about the processing of personal data during the application process in our Social Media Data Protection Notice.
10. Questions and Contact Information
If you have any questions about this Notice or if you want to exercise your rights as stated above in Section 5, please contact us at dpo@transcom.com
Transcom WorldWide AB
Postal: PO Box 45033, SE-104 30 Stockholm, Sweden
Phone: +46 (0)8 120 800 80
Transcom Group Data Protection Officer can be contacted at:
If you have any questions regarding the processing of your personal data, please do not hesitate to contact us. You are also welcome to direct your data protection concerns to our data protection officer by sending an email to DPO@transcom.com. Please note that not only our data protection officer will get your request. If you wish to contact solely our data protection officer and/ or if you wish to send confidential information, please refer in your email to the data protection officer and please ask for contacting you.
Transcom Worldwide Website Data Protection Notice | Transcom