Quality. Excellence. Experience
Consumer electronics and appliances brands face unique support challenges, from handling complex product inquiries to managing service requests efficiently. Fragmented support channels and inconsistent customer journeys could hinder your ability to build strong relationships with appliance buyers. Slower response times or longer resolution times could mean the difference between a returning customer and former customer.
Transcom empowers brands with a truly unified omnichannel customer experience. We seamlessly integrate all communication channels, eliminating silos and ensuring consistent, high-quality support wherever your customers are – resolving issues quickly and building trust across every interaction.
A wide selection
Since you offer a wide range of products, it would be amiss for us not to do the same. As every appliance has a specific purpose and target, our tools and solutions are aimed at making your business more enjoyable and at neutralizing pain points.
Omnichannel solutions.
We excel in configuring, optimizing, and maintaining omnichannel platforms like Zendesk and Salesforce, integrating communication and ticketing. We solve siloed interactions, inefficient workflows, inconsistent service, agents lacking information, difficulty tracking issues, security risks with decentralized data, and lack of scalability, providing a unified, efficient, and secure customer experience.
AI accent translation.
AI Accent Translation neutralizes diverse customer accents, overcoming communication barriers that lead to frustration, negative experiences, and reduced satisfaction. It improves efficiency, agent productivity and confidence, broadens the talent pool, enhances brand reputation, and ensures consistent call quality by facilitating clear understanding.
Transcom's Center of Excellence as a Service offers expert teams for customer service optimization, AI, and analytics, addressing pain points like lack of expertise, slow innovation, difficulty leveraging data, high in-house CoE costs, risk of mistakes, and misalignment with business goals. Access proven expertise and AI tools without the overhead.
A leading white goods manufacturer with a fragmented network of 15 contact centers across 7 vendors sought to streamline European customer service for 5 brands. Transcom consolidated operations into a multilingual hub-and-spoke model, providing a single point of contact, harmonized processes, and improved efficiency for a consistent customer experience across all markets.
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A global consumer electronics company faced high volumes of non-value contacts, leading to poor CX and inefficient operations. They sought a 24/7 chatbot for troubleshooting and information gathering. Transcom provided a solution with +1000 intents, launched successfully, and was subsequently asked to scale the chatbot across multiple countries, product lines, and business areas.
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A leading European white goods supplier with fluctuating demand sought a solution to manage volume and pioneer new customer channels while improving satisfaction and reducing voice interactions. Transcom's analysis identified a messaging solution, leading to the technical implementation of a WhatsApp function and IVR deflection. Agents received coaching for the pilot phase.
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