Endgame PX: Seamless. Scalable. Unstoppable.
At Transcom, we believe player support is more than fixing issues, its about nurturing worlds. We build gamer-immersed teams, AI powered insights and operational excellence so that studios can scale play, build communities and drive revenue growth. We believe that in gaming, every moment matters.
We understand the pressures you face: Across gaming, whether mobile, console, PC, or VR, teams must deliver seamless, always-on, player-first experiences. From resolving gameplay issues to maintaining community trust, every interaction shapes loyalty and the player journey. That means managing toxicity, fraud, monetization pressure, and community health at global scale, while also providing responsive player support and reliable technical support.
That’s where we step in. We help you:
Run smarter operations that flex with content drops, expansions and, launch peaks.
Scale globally with confidence across languages, regions, devices and, platforms.
Protect your worlds and brand with proactive moderation, anti-cheat and, trust-first systems.
Drive gamer loyalty through effective player support, rapid tech issue resolution and, always-on account solutions.
Identify and engage ideal player personas to shape community growth and, maximize lifetime value.
We combine people, tech and insight to create experiences that keep players in the game and studios ahead.
Global hubs + gamer-immersed teams with real game knowledge, and experience, that adapt with your peaks to keep communities supported without breaking under pressure.
Every message, issue and interaction is mapped into intelligence. We drive smarter updates, retention campaigns and engagement moves from real player signals.
We don't just react. Proactive moderation, fraud detection, ticketing, cheating prevention and brand-safety practices are embedded into every channel: chat, voice forums, socials.
We don't just deliver services. We partner. Leaders stay hands-on with you from launch planning to gameplay season cycles to make sure your PX evolves as fast as your game.
Player support & community engagement
Operational excellence
Disputes
AI & innovation
Content moderation & trust
For more than 30 years, we’ve helped global brands turn talent and technology into outcomes. Now we bring that mastery into gaming.
By gamers for gamers
For agents it is aspirational to work supporting their favorite game, for that reason, we build gaming communities within our centers and leverage those agents to build game specific teams.
Move as agile as your games
Operations that flex and evolve with your growth curves and, global ambition.
We’re gamers and operators
We get the culture, the pressure, and what matters in play.
Partner-first mindset
Your success is our success. We don’t just deliver, we evolve with you.
Engage & retain
Protect your communities and turn great support into strong retention and spend.
30%
Cost reduction
74%
FCR rate
<5%
Attrition rate
30%
Reduction in averate handle time
5x
Boost in social media engagement
+33%
Satisfaction improvement