Transforming member and patient experiences.
Transforming member and patient experiences.
Turning everyday healthcare moments into lasting member and patient relationships.
Meaningful moments, better outcomes.
Meaningful moments, better outcomes.
At Transcom, our mission is simple: **Transform healthcare interactions into meaningful moments, elevating the entire journey to deliver better outcomes.** We bring together passionate people, smart technology, and proven operational expertise to deliver human-centered experiences, whether it’s for critical support or preventative care. Because at the end of the day, we’re not just managing experiences, we’re helping improve lives.
Compassionate experiences start here.
Compassionate experiences start here.
We’re passionate about healthcare.
We live and breathe healthcare CX, and we understand the pressures you’re under: Across the healthcare space, whether you’re a payer, provider, pharmacy or wellness organization, you need to deliver seamless, personalized, digital-first experiences while navigating ratings, value-based care demands, staffing shortages, and growing regulatory complexity, all while balancing efficiency with empathy.
That’s where we step in. We help you:
Transform the member and patient journey for better outcomes.
Drive loyalty and growth through member and patient insights.
Continuously reduce costs with smart, scalable operations.
Navigate the complex technology landscape with speed and expertise.
Our approach.
We combine people, technology, and insight to create seamless experiences that build trust and deliver results.
Smarter, scalable solutions.
With global hubs and remote teams, we blend agility, automation, and workflow redesign to cut costs, boost efficiency, and improve member experiences for better outcomes.
Data-driven, people-powered.
We turn every interaction into intelligence, empowering smarter, faster decisions. Our CX teams bring compliance, cultural sensitivity, and compassionate care.
Technology that works for you.
Do your patients and members get the care they need, when they need it? We combine CX expertise and leading tech to scale insights and automation, tailored to you.
Partnership & white-glove care.
We co-create solutions around your goals, with leaders guiding you from strategy to execution, every step of the way. We created partnerships that last.
What we do.
Payers.
Providers.
Health & Wellness.
Pharmacies.
Medical Devices.
Life Sciences.
Case Studies.
From 40 to 400 agents in under a year, scaling smarter CX for a fast-growing healthcare platform.
- Grew from 40 to nearly 500 agents across two offshore sites in under 10 months.
- Introduced chat and live support with simulation-based training, boosting call resolutions by 10% per hour.
- Flagged and resolved data visibility risks, implementing privacy and compliance safeguards.
- Cut support costs by 55% while maintaining ≥95% CSAT and QA scores.
Building operational structure and and increasing CSAT for a fast-growing telehealth provider.
- Developed custom training, QA framework, and onboarding aligned with brand tone and workflows.
- Increased headcount by 50% every three months without disrupting service.
- Cut first response by 50% across all channels while improving consistency.
- Delivered proactive analysis and CX advisory, driving a 7.9% CSAT lift in just one month.
From pilot program to 120% productivity, scaling smarter PBM support with proactive partnership.
- Consistently surpassed targets, achieving a remarkable 120% closure rate performance.
- Average call quality remained exceptionally high, staying above 95% across all interactions.
- Successfully reduced customer escalations by an impressive 50%, streamlining our support processes.
13+ years of partnership, driving consistent CX gains for a leading pharmaceutical company.
- Achieved a 10% increase in operational efficiency and a 3% lift in NPS.
- Reduced average handle time by 3–4 minutes, improving customer experience and speed.
- Built voice and chatbots to ensure urgent updates on product availability and delivery.
- Deployed a dedicated pandemic-response team while maintaining world-class regulatory compliance.
Why Transcom.
Why Transcom.
For over 20 years, we’ve helped leading healthcare organizations turn operational excellence, fantastic talent and the latest technology into extraordinary outcomes.
Transformed member and patient experiences.
Personalized member and patient journeys driven by AI-powered insights, smart automation, and omnichannel engagement.
Better performance.
Exceptional people, continuous learning, and real-time tools that empower our customer experience teams to support patients and members with genuine empathy and precision.
Elevated experiences.
Proactive support and tailored interactions that improve health outcomes, boost member or patient satisfaction, and drive long-term value.
Healthcare is one of the most important services in a person’s life. When it’s difficult to access, it makes everything harder. But when it’s done right, when people get the care they need, supported by empathetic voices - it makes all the difference.
Trina Ranin
SVP, Healthcare Operations