Customer care - nurturing relationships.

Patients sometimes face frustrating hurdles: confusing systems, impersonal care, and data security worries. Our goal is to cure these issues, and that’s why we specialize in creating seamless, empathetic customer experiences that prioritize clarity, convenience, and trust.

No matter if you’re in healthcare, wellness, pharma or insurance, by leveraging our expertise in communication and technology, we help our clients build stronger customer relationships, reduce administrative burdens, and ensure secure, personalized care. We transform patient journeys from stressful to supportive, improving satisfaction and loyalty so that your CX reflects the service you provide.

Transcom - just what the doctor ordered.

The CX Pharmacy

Just like with humans, we understand that there is no panacea when it comes to CX. That’s why we apply specific solutions for specific issues, making sure that every single problem gets the exact solution.

Communication barriers.

To ensure optimal patient care, clear communication is crucial. Our AI-powered translation solutions bridge language gaps, offering real-time support for up to 100 languages. We also employ accent translation, ensuring comprehension for all. This technology facilitates seamless, accurate communication, leading to improved customer satisfaction.

Data and training.

Our AI Agent Assist streamlines tasks, reducing handling times and boosting productivity. AI Agent Trainer provides realistic simulations and personalized feedback, accelerating proficiency and reducing onboarding stress. Finally, Conversational Analytics delivers data-driven insights, enabling targeted coaching and continuous improvement.

Low efficiency.

Efficiency is key to controlling costs. Our AI-powered IVR and bots automate routine tasks, reducing reliance on live agents and providing 24/7 support. AI Callbacks smooth out peak call times, preventing unnecessary staffing costs. Our Center of Excellence as a Service offers expert AI implementation and optimization, without the overhead of building an in-house team.

Case studies.

Assisting a global Pharmaceutical company transform its customer handling from paper to digital with bespoke tech solutions.

80%

of orders sent through XML

60%

reduction in training time

3%

NPS increase

We partnered with a global pharmaceutical leader in 2011 to overhaul their inefficient, paper-heavy Italian customer service. Our bespoke tech solutions, including information and CRM systems launched around the mid-2010s, and subsequent automation, streamlined their operations. We also implemented tailored training programs.

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Helping a fast-growing Telehealth startup scale up while focusing on patient care.

+100

FTEs

+10

lines of business

Since March 2020, Transcom has been a key partner for a rapidly growing Telehealth startup committed to exceptional patient care. Our dedicated, specialized teams support the entire patient and clinician lifecycle, underpinned by a strong emphasis on empathy and comprehensive team well-being.

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Helping a brilliant health insurance company keep consistency in sales.

+15

FTEs

+180

gross insured

0.19%

first month SPH

Since 2018, Transcom has strategically partnered with a leading health organization, managing dynamic outbound campaigns to connect with potential clients across their diverse business units. Utilizing our expertise and the T:Contact platform, we've focused on proactive engagement for various insurance and hospital services.

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