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Industries
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About Us
Resources
Careers
Your one-stop shop forgreat CX.
Transcom has been supporting online retail and e-commerce clients for decades. We're relentless innovators with a passion for CX, always striving to give our clients the partner they deserve. Retail and e-commerce is part of our DNA with 40% of our clients being some of retail's biggest, most ambitious and technologically most forward thinking brands. To be behind the brilliance of such brands we've had to develop an innovative and agile approach to CX.
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Transcom is a trusted partner to over 100 retail and e-commerce brands who rely on us because we know the intricacies of the industry and can handle them securely.
We know how big of an issue seasonality can be in the retail industry. The fluctuations that can lead to seemingly insurmountable peaks. Fortunately for our clients we're peak management experts with decades of experience.
Seeing as we also bring in innovation, we also have Automated Translation. Our AI-powered, real-time translation solution. It's like a superpower for agents giving them the ability to speak any language in an instant. This allows you to scale your operation up or down, quickly and efficiently, depending on what you need.
Flexibility and scalability are common problems in the industry. Rigid, outdated systems don't really allow for change. In the best case scenario, that change is slow and inefficient. Through our tailor-made approach, each client is given personalized care and we tackle those issues with ease.
We help our clients usher in a new, digital era with our digital operations. We can implement AI consultancy to find out how they can improve, and Omnichannel Automation so that they can meet their customers on their preferred channel while maintaining and improving their CX quality.
We know how important the trust of your customers is, and how much you care about the security of their private information. This is an area of business where there is no room for compromise or concessions.
Transcom takes this very seriously, and we're already helping our clients maintain security standards across the globe. A prime example of this being our work with an online marketplace unicorn client where we safeguard their customers in 7 languages in 6 different locations.
You'll be happy to hear we have more AI to offer. Take a look at our AI advisory services.
Those were just some of our services. Are you looking to take care of your customers, their requests or complaints? Or maybe you're looking to pamper yourself with state of the art tech and expertise? Whatever the case, we've got you covered because we also offer:
Take a look at how one of our online retail clients underwent digital transformation in order to revolutionize their operation. By creating an operation that takes into account the intricacies of online retail and e-commerce we managed to produce results which our client can be proud of.
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One of our clients is an online fashion retailer. They wanted to expand and vastly improve their customer service. We started an expansive process of revamping their social media customer service and accomplished some amazing things.
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By enabling digital CX for a big European retail client we managed to meet and exceed their expectations. The goals were to reduce TCO, improve CSAT and shift focus towards being data-driven and customer-oriented.
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ISG Provider Lens™ 2022 Contact center - customer experience services report named us a global leader in digital CX operations. We are recognized in this space because of our advanced digital capabilities, over +3.000 digital deployments globally, and an aggressive geographic strategy.
