Your first-class ticket to brilliant traveler service.
Everyone loves to travel, and Transcom loves the travel and hospitality industry. We've been supporting companies in aviation, hospitality, OTAs, and more for quite some time, and we pride ourselves on paying attention to the specificities of the industry in order to make your business feel like it's in trusted hands. We're relentless tech innovators with a passion for CX, always striving to give our clients the partner they deserve.
Unique experiences for unique travelers.
Transcom is a trusted partner of over 15 of the industry's biggest players and we understand that hyper-personalization is more than just a buzzword.Omnichannel.
An all-inclusive suite.
Omnichannel.
An all-inclusive suite.
Travelers take many different modes of travel or types of accommodation. It all depends on circumstances and personal preference. Why should that stop at customer service?
That’s why we employ Omnichannel. This way you get the best from both single and multichannel approaches. On your end you have the simplicity of a single channel while your travelers and guests get their channel of choice be it voice, text, chat, email or social media.Read more on Omnichannel -Automated Translation. Your global passport.
Automated Translation. Your global passport.
Travelers discover all different parts of the world, but they also come from all around the world. Combining that with the fact that we’re all most comfortable speaking our native languages has spurred us to create Automated Translation.
This AI powered real-time translation tool will enable your agents to talk to your travelers and guests in their native language without pause and without errors. Travel is fun, but with language we all like to feel at home.Read more on Automated Translation -Agent Assist. Your superhero agent’s sidekick.
Agent Assist. Your superhero agent’s sidekick.
When we book travel, we’d like the staff to know what they need to know about us. To have things prepared and ready according to our needs and tastes. Agent Assist brings that experience to customer service.
When talking to your guests and travelers, the agent will receive real-time suggestions, predictions, and information from the AI tool. The AI gets this info from knowledge bases and past contacts. The agent is more efficient, and the customer experiences that extra personal touch.Read more on our AI solutions -Have we piqued your interest?
You’ll be happy to hear we have more AI to offer.Take a look at our AI advisory services.
The brochure isn’t everything.
Every destination offers more than just what’s on the brochure. We’re the same way. Just as you support your travelers on their real-life journey - we support them every way of the customer journey.- Traveler and guest service care
- Helpdesk (booking and ancillary services)
- Sales (cross and upselling)
- Loyalty Program Support
- Upgrade support
- Payment Services
- Social Media Support
- Technical Support (brand and consumer)
- Back Office (payment reconciliation)
- Trust and Safety
- Subscription services
- Refund, Credit and Waiver support
- Feedback management
- Transformation solutions
- Generative AI
- Translation models
- Automated returns
Postcards, best wishes, and smiles.
We always make a point to back our promises with actions. Our proof of satisfaction may be a bit longer and less emotional than a postcard, but we cherish our case studies just the same.Exceptional experiences for a leading global travel company.
8.0
service CSAT
score
8.2
advisor CSAT
score
78%
FCR rate
5 calls
per hour
Take a look at how we helped one of our clients not only survive, but thrive during one of the most turbulent times for the travel industry. By using a multipronged approach, we scored high on every metric, outperformed the competition and built a strong and lasting partnership.
Read case study -Improvement through gamification in travel and leisure.
€196K
monthly error
reduction
40%
agent knowledge
increase
20 sec
AHT
decrease
€15K
additional
revenue
Our client needed a tighter run ship due to both costly agent errors and rising operational costs. By implementing gamification, reworking inefficient processes, and implementing new business ideas we managed to get our client back up and running more efficiently than ever.
Read case study -En route to success with an online travel mobility client.
<5%
attrition rate
32 B2B
NPS score
74%
FCR rate
FTE
reduction
Having a successful operation doesn’t mean you can’t and shouldn’t do better. Our client has a vast and successful operation offering micro-mobility, car sharing, and food delivery, among others. Despite smooth sailing, they wanted to reduce attrition and service costs, and, through improved training and learning, and better workforce management, we accomplished just that.
Read case study -
