Evolve. Innovate. Scale.
Tech companies face unique customer service challenges: complex products demand expert explanations, rapid growth strains support capacity, and fragmented systems frustrate users. The delicate balance between automation and human connection is also a common hurdle, with over-reliance on bots often alienating customers seeking genuine assistance.
Transcom specializes in building seamless support experiences that scale with your growth, ensuring agents possess the latest product knowledge, systems are integrated for efficiency, and the right human touch is always present. We help transform these pain points into opportunities for exceptional customer satisfaction.
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Our CX solutions: the tech your tech needs.
We aim to create tools and solutions for any issue you might have. Discover practical approaches that empower tech companies to cultivate exceptional customer experiences and build lasting loyalty.
The complex made simple.
Transcom's Agent Assist ensures agents can focus on empathy and clarity, not frantic searching. By instantly surfacing relevant data and knowledge, it eliminates the need to scramble for information or comb through vast knowledge bases. This empowers agents to deliver understandable explanations for complex issues, leading to faster resolutions and a significantly better customer experience.
Perfect support on any channel.
When customers switch channels, inconsistent information and disjointed experiences often arise, forcing them to repeat their issues. Transcom's omnichannel solutions eliminate this frustration by ensuring messaging and data remain consistent across every touchpoint. This means customers can effortlessly move between chat, email, or phone, always receiving unified support on their preferred channel, leading to a truly cohesive and convenient experience.
Technological excellence for human expertise.
To foster better agents, especially with emerging technologies, training is key. Simulating real-life customer interactions provides a risk-free environment for agents to hone their skills. Transcom's AI Agent Trainer embraces this, leveraging AI to accelerate learning curves and boost agent confidence. This ensures our human agents are better prepared and more empathetic, enhancing the customer experience without replacing the crucial human touch.
Transcom upgraded a client from a first-gen chatbot to cutting-edge GenAI, transforming self-service. This move expanded troubleshooting across five markets and multiple product lines, enhancing CX and streamlining service orders. This strategic migration unlocks new possibilities for automated customer support.
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A renowned tech leader faced significant costs from service booking errors. We partnered to analyze root causes, uncovering process inconsistencies and knowledge gaps. Through in-depth mapping and knowledge standardization across all contact and service centers, we optimized their workflow, reducing expenses and enhancing customer experience.
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Transcom partnered with a global tech leader to manage 24/7 customer troubleshooting. We implemented a multilingual AI chatbot and optimized workflows, deflecting routine queries and enabling smarter routing. This streamlined operations and elevated their customer service, paving the way for digital transformation.
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