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Industries
Solutions
Services
About Us
Resources
Careers
Transcom's global network of state-of-the-art contact centers and offices spans diverse locations, from bustling cities to emerging markets. Each site is designed to deliver exceptional customer experiences, leveraging the latest technology and dedicated professionals while not forgetting the foundation of our business - brilliant people.
Transcom's Americas and Asia Pacific sites are your gateway to a skilled and multilingual workforce. We offer scalable, cost-effective solutions for customer experience management, back-office support, and sales, leveraging diverse talent pools and cutting-edge technology. Looking to expand your global reach or optimize operations? Let Transcom's AAPAC presence empower your business.
Looking to expand your business in Europe, the Middle East, or Africa? Transcom's EMEA sites offer multilingual support, diverse talent pools, and cutting-edge technology to deliver exceptional customer experiences. From sales and customer service to technical support and back-office operations, we provide scalable and cost-effective solutions tailored to your specific needs. Partner with Transcom in EMEA and unlock the potential of these dynamic markets.
CEO of Americas & Asia Pacific
Travis Coates is a tenured expert in the customer experience and business process outsourcing industry, with nearly 30 years of experience shaping the landscape of customer engagement. His deep understanding of the industry, coupled with a proven track record of success, has enabled him to deliver exceptional results for both Transcom and our clients.
As CEO, Americas & Asia Pacific at Transcom, he drives growth and operational excellence across these key regions. His leadership at Transcom has contributed to the company receiving numerous accolades, including the Frost & Sullivan Best Practices Award in 2024.
CEO of Europe, Middle East & Africa
A seasoned executive with over 18 years of experience in the business process outsourcing industry, Marieke Smidt currently serves as CEO EMEA at Transcom, a role she assumed in December 2024. Her career reflects a consistent progression of leadership roles with increasing responsibility. Prior to joining Transcom, she held senior operational and executive positions where she oversaw large-scale operations, drove strategic initiatives, and focused on performance improvement.
Her background includes significant experience in developing and implementing strategies related to operational excellence, workforce management, and client relationship management. She has a proven track record of leading and motivating teams, optimizing processes, and delivering results within the outsourcing sector.
