Transcom Logo
  • Industries

  • Solutions

  • Services

  • About Us

  • Resources

  • Careers

Global icon

Autopilot solutions

A smooth flight to CX success.

Sit back and relax.

Sometimes, even the most experienced flier needs a rest. That’s where our autopilot solutions come into play. Elevate your customer experience with cutting-edge automation that resolves requests across all channels through the power of generative AI.

This proactive approach ensures your customers experience faster, more precise, and highly tailored assistance. What does that mean for you? Driving satisfaction and sales up, and costs down. And the best part? Like a true autopilot, they require minimal effort.

Choose the best route for you.

AI voice and text bots

AI voice and text bots

Optimize customer service operations by integrating AI-driven voice and text bots specifically created for customer service. We understand your processes. We understand your product. We understand your services. We know CX.

AI IVR

Replace outdated IVR systems with an innovative, conversational AI. This fresh approach to IVR empowers customers to navigate self-service effortlessly, allowing accurate routing based on interaction value and workforce skill.

AI IVR
AI callbacks

AI callbacks

Ensure seamless customer contact while efficiently managing agent workloads with intelligent callback automation. By prioritizing reachable customers and optimizing call scheduling, your productivity will take flight.

AI video messaging

Transform customer interactions by enabling seamless communication through video messaging. Customers can effortlessly share their concerns or requests visually while your support or sales staff responds through messaging.

AI video messaging

Heard enough? Ready to give over the rudder and relax?

AI chatbots chat with success in retail.

4

new countries

2x

bot resolutions rate

16%

service order deflection

After providing debt-collection services for a major European Telco, we integrated AI analytics into its debt collection process to meet the evolving digital landscape of the Telco industry.

Read case study -
[object Object]

AI IVR, as fast as optics.

59%

show up ratio

85%

productivity increase

13%

call transfer decrease

One of the largest optical retail brands in the US with over 1000 stores wanted to significantly improve customer support resolution times and empower users through enhanced self-service options.

Read case study -
[object Object]

Let AI take care of the mundane, and soar - with Autopilot solutions.

Some of the brilliant brands were behind.

Paypal
GYG
CalzedoniaGroup
CGI
WhirlPool
TechstyleOs