Copilot
solutions.
The CX sidekick you deserve.
Your amazing AI ally.
Our goal is to make superheroes out of super people. And every superhero worth their salt has a trusty sidekick. Your trusty sidekick can be one of our Copilot solutions. Making sure you get all the help you need.
Our solutions help bring out the best in your agents. This results in higher FCR, reduced workload, increased cost savings, and both agent and customer satisfaction. Not to mention retention and a potential sales increase. Transcom’s Copilot solutions are like the boy wonder to your caped crusader.
The Service League.
AI real-time translation
AI real-time translation
Harness the power of AI to break down language barriers. Gain access to any agent, any place, any language, any time, by using real-time translation with unparalleled accuracy in both voice and text.
AI agent assist
AI agent assist
Elevate your customer experience with a feature-packed platform that empowers agents to work on what matters. Agent assist removes menial tasks and offers intelligent suggestions and next best actions.
AI knowledge assist
AI knowledge assist
Empower your team with instant access to organized, up-to-date information. Our AI knowledge base seamlessly integrates with your existing resources, delivering relevant insights whenever you need them.
AI agent trainer
AI agent trainer
Speed up training times with better results by training agents in near real-life conditions with AI personas emulating customers. All the benefits of real interactions without the repercussions.
Time to fight bad customer service?
Making TUI’s voice heard with voice translation.
100%
task resolution
100%
agent satisfaction
3
languages from a
single site
0%
lost revenue due to
dropped calls
TUI's high pre-travel case volumes caused long wait times and abandoned calls, leading to revenue loss. We empowered the agents with voice translation and took their service to new heights.
Read case study -Translating CX into success for Nextory.
50%
cost reduction
0%
CSAT deviation
97%
translation accuracy
100%
agent satisfaction
A major European streaming service sought to expand but faced challenges providing multilingual customer support despite low contact volumes per language.
Dialing in productivity through AI.
5x
higher efficiency
4
week rollout time
36%
additional improvement
after 6 months
One of our clients from the telecommunication industry in Italy had challenges with complex daily operations and manual data processing. Those issues were no match for Transcom's Agent Assist.
Read case study -
