Your amazing AI ally.

Our goal is to make superheroes out of super people. And every superhero worth their salt has a trusty sidekick. Your trusty sidekick can be one of our Copilot solutions. Making sure you get all the help you need.

Our solutions help bring out the best in your agents. This results in higher FCR, reduced workload, increased cost savings, and both agent and customer satisfaction. Not to mention retention and a potential sales increase. Transcom’s Copilot solutions are like the boy wonder to your caped crusader.

The Service League.

AI real-time translation

Harness the power of AI to break down language barriers. Gain access to any agent, any place, any language, any time, by using real-time translation with unparalleled accuracy in both voice and text.

AI agent assist

Elevate your customer experience with a feature-packed platform that empowers agents to work on what matters. Agent assist removes menial tasks and offers intelligent suggestions and next best actions.

AI knowledge assist

Empower your team with instant access to organized, up-to-date information. Our AI knowledge base seamlessly integrates with your existing resources, delivering relevant insights whenever you need them.

AI agent trainer

Speed up training times with better results by training agents in near real-life conditions with AI personas emulating customers. All the benefits of real interactions without the repercussions.

Time to fight bad customer service?

Making TUI’s voice heard with voice translation.

100%

task resolution

100%

agent satisfaction

3

languages from a single site

0%

lost revenue due to dropped calls

TUI's high pre-travel case volumes caused long wait times and abandoned calls, leading to revenue loss. We empowered the agents with voice translation and took their service to new heights.

Read case study -

Translating CX into success for Nextory.

50%

cost reduction

0%

CSAT deviation

97%

translation accuracy

100%

agent satisfaction

After providing debt-collection services for a major European Telco, we integrated AI analytics into its debt collection process to meet the evolving digital landscape of the Telco industry.

Read case study -

Dialing in productivity through AI.

5x

higher efficiency

4

week rollout time

36%

additional improvement after 6 months

One of our clients from the telecommunication industry in Italy had challenges with complex daily operations and manual data processing. Those issues were no match for Transcom's Agent Assist.

Read case study -

The AI sidekick you need for the heroes your CX deserves - with Copilot Solutions.

Some of the brilliant brands were behind.