Insights
solutions.
A fresh view into CX.
Data. Data. Data.
Transcom's AI insights go beyond traditional analytics - turning hidden gems in your data into actionable insights and predictions. We uncover connections and trends that others miss, helping you stay ahead of the curve.
From improving customer experience to streamlining operations and discovering new revenue streams, our insights are your roadmap to success. Informed decisions are good decisions, and good decisions are, well, great.
Amazing data in sight.
AI insights
AI insights
Empower your team with data-driven insights to optimize customer service, enhance overall business performance, and drive continuous improvement for all levels of your organization without waiting months for results.
Machine learning
Machine learning
Machine learning enables businesses to automate customer support tasks, like sorting tickets and gauging feedback. This leads to smoother operations and tailored service based on data-driven predictions.
Conversational analytics
Conversational analytics
Work smarter, not harder, with conversational analytics. Use cold hard facts to create heartfelt, personalized experiences, enhance efficiency, and create a better business and customer service overall.
After analysis comes action.
Analyzing success in debt collection.
8.8%
increase in debt
collection
17%
debt collection
through self-payment
860
operative hours
saved per month
After providing debt-collection services for a major European Telco, we integrated AI analytics into its debt collection process to meet the evolving digital landscape of the Telco industry.
Read case study -Machine learning and retail - a perfect match.
22%
increase in sales rate
17%
+30k € sold in three
months
15%
reduction in sales
costs
A major Spanish retailer partnered with Transcom to implement machine learning in their insurance sales for tech products. The goal? Boost sales and cut costs. The results? Exactly that.
Read case study -A conversation about customer satisfaction.
6.85 pts
NPS increase
+11K
callbacks
70%
success rate
We've partnered with PayPal for 16 years, helping them provide top-notch customer care. By implementing conversational analytics, we've improved their service further - across multiple languages and regions.
Read case study -
