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A fresh view into CX.
Transcom's AI insights go beyond traditional analytics - turning hidden gems in your data into actionable insights and predictions. We uncover connections and trends that others miss, helping you stay ahead of the curve.
From improving customer experience to streamlining operations and discovering new revenue streams, our insights are your roadmap to success. Informed decisions are good decisions, and good decisions are, well, great.
Empower your team with data-driven insights to optimize customer service, enhance overall business performance, and drive continuous improvement for all levels of your organization without waiting months for results.
Machine learning enables businesses to automate customer support tasks, like sorting tickets and gauging feedback. This leads to smoother operations and tailored service based on data-driven predictions.
Work smarter, not harder, with conversational analytics. Use cold hard facts to create heartfelt, personalized experiences, enhance efficiency, and create a better business and customer service overall.
After providing debt-collection services for a major European Telco, we integrated AI analytics into its debt collection process to meet the evolving digital landscape of the Telco industry.
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After providing debt-collection services for a major European Telco, we integrated AI analytics into its debt collection process to meet the evolving digital landscape of the Telco industry.
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We've partnered with PayPal for 16 years, helping them provide top-notch customer care. By implementing conversational analytics, we've improved their service further - across multiple languages and regions.
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