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Insight solutions.

A fresh view into CX.

Data. Data. Data.

Transcom's AI insights go beyond traditional analytics - turning hidden gems in your data into actionable insights and predictions. We uncover connections and trends that others miss, helping you stay ahead of the curve.

From improving customer experience to streamlining operations and discovering new revenue streams, our insights are your roadmap to success. Informed decisions are good decisions, and good decisions are, well, great.

Amazing data in sight.

AI insights

AI insights

Empower your team with data-driven insights to optimize customer service, enhance overall business performance, and drive continuous improvement for all levels of your organization without waiting months for results.

Machine learning

Machine learning enables businesses to automate customer support tasks, like sorting tickets and gauging feedback. This leads to smoother operations and tailored service based on data-driven predictions.

Machine learning
Conversational analytics

Conversational analytics

Work smarter, not harder, with conversational analytics. Use cold hard facts to create heartfelt, personalized experiences, enhance efficiency, and create a better business and customer service overall.

After analysis comes action.

Analyzing success in debt collection.

8.8%

increase in debt collection

17%

debt collection through self-payment

860

860 operative hours saved per month

After providing debt-collection services for a major European Telco, we integrated AI analytics into its debt collection process to meet the evolving digital landscape of the Telco industry.

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Translating CX into success for Nextory.

50%

cost reduction

0%

CSAT deviation

97%

translation accuracy

100%

agent satisfaction

After providing debt-collection services for a major European Telco, we integrated AI analytics into its debt collection process to meet the evolving digital landscape of the Telco industry.

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A conversation about customer satisfaction.

6.85 pts

NPS increase

+11K

callbacks

70%

success rate

We've partnered with PayPal for 16 years, helping them provide top-notch customer care. By implementing conversational analytics, we've improved their service further - across multiple languages and regions.

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Collect. Analyze. Learn. Succeed.

Some of the brilliant brands were behind.

Paypal
GYG
CalzedoniaGroup
CGI
WhirlPool
TechstyleOs