Insight solutions.
Insight solutions.
A fresh view into CX.
Data. Data. Data
Transcom's AI insights go beyond traditional analytics - turning hidden gems in your data into actionable insights and predictions. We uncover connections and trends that others miss, helping you stay ahead of the curve.
From improving customer experience to streamlining operations and discovering new revenue streams, our insights are your roadmap to success. Informed decisions are good decisions, and good decisions are, well, great.
Amazing data in sight.
AI insights
Empower your team with data-driven insights to optimize customer service, enhance overall business performance, and drive continuous improvement for all levels of your organization without waiting months for results.
AI insights
Empower your team with data-driven insights to optimize customer service, enhance overall business performance, and drive continuous improvement for all levels of your organization without waiting months for results.
Machine learning
Machine learning enables businesses to automate customer support tasks, like sorting tickets and gauging feedback. This leads to smoother operations and tailored service based on data-driven predictions.
Machine learning
Machine learning enables businesses to automate customer support tasks, like sorting tickets and gauging feedback. This leads to smoother operations and tailored service based on data-driven predictions.
Conversational analytics
Work smarter, not harder, with conversational analytics. Use cold hard facts to create heartfelt, personalized experiences, enhance efficiency, and create a better business and customer service overall.
Conversational analytics
Work smarter, not harder, with conversational analytics. Use cold hard facts to create heartfelt, personalized experiences, enhance efficiency, and create a better business and customer service overall.
After analysis comes action.
After analysis comes action.
Analyzing success in debt collection.
Analyzing success in debt collection.
8.8%
increase in debt collection
17%
debt collection through self-payment
860
860 operative hours saved per month
After providing debt-collection services for a major European Telco, we integrated AI analytics into its debt collection process to meet the evolving digital landscape of the Telco industry.
8.8%
increase in debt collection
17%
debt collection through self-payment
860
860 operative hours saved per month
After providing debt-collection services for a major European Telco, we integrated AI analytics into its debt collection process to meet the evolving digital landscape of the Telco industry.
Translating CX into success for Nextory.
Translating CX into success for Nextory.
50%
cost reduction
0%
CSAT deviation
97%
translation accuracy
100%
agent satisfaction
A major European streaming service sought to expand but faced challenges providing multilingual customer support despite low contact volumes per language.
50%
cost reduction
0%
CSAT deviation
97%
translation accuracy
100%
agent satisfaction
A major European streaming service sought to expand but faced challenges providing multilingual customer support despite low contact volumes per language.
A conversation about customer satisfaction.
A conversation about customer satisfaction.
6.85 pts
NPS increase
+11K
callbacks
70%
success rate
We've partnered with PayPal for 16 years, helping them provide top-notch customer care. By implementing conversational analytics, we've improved their service further - across multiple languages and regions.
6.85 pts
NPS increase
+11K
callbacks
70%
success rate
We've partnered with PayPal for 16 years, helping them provide top-notch customer care. By implementing conversational analytics, we've improved their service further - across multiple languages and regions.
Collect. Analyze. Learn. Succeed.
Collect. Analyze. Learn. Succeed.
Some of the brilliant brands we're behind
