Offshore call center services
Want brilliant business? Shore!
An overseas vacation for your business.
Ahoy there. Feeling overwhelmed by the tide of customer calls? Don't let your business get swept away. Transcom's offshore call center services are here to keep you afloat. Our amazing agents are the lifeguards of customer satisfaction, expertly navigating every interaction with a smile. We'll help you chart a course for success, leaving you free to captain your business towards new horizons.
Transcom's offshore call center services deliver cost savings and increased efficiency by tapping into global talent. They reduce labor and infrastructure costs while providing 24/7, multilingual support and access to specialized skills. This allows you to focus on your core business while Transcom expertly manages customer interactions, boosting satisfaction and loyalty. Enjoy scalability and flexibility to adapt to changing needs, along with advanced technology and robust security. Transcom empowers you to achieve cost savings, enhance efficiency, and elevate the customer experience.
Heard enough?
Then it’s time to have a chat about your future offshore operations.A trip around the world with offshore call center services.
The world is your oyster with Transcom's diverse offshoring solutions. Whether you're seeking cost-effective support, specialized expertise, or around-the-clock service, we have the perfect solution to match your unique business needs. Our global presence means that, no matter where you’re located, we’ll always have offshore options ready.
The benefits offshoring brings.
Offshoring is a strategic move that can unlock significant benefits for your business. By partnering with Transcom, you can leverage a global talent pool, optimize costs, and enhance operational efficiency. Let’s take a look at how our offshoring solutions can drive your business growth and deliver exceptional results.Multilingual services.
Transcom's global network allows you to tap into a diverse pool of talent fluent in a wide range of languages. This means you can provide support in your customers' native tongues, building rapport and enhancing satisfaction across borders.
Round the clock support.
With strategically placed offices in different time zones, Transcom enables 24/7 support. Your customers receive timely assistance whenever they need it, improving responsiveness and potentially increasing sales and loyalty.
Cost saving
By utilizing more competitive labor costs in certain regions, you can reduce operational expenses without compromising on quality. This allows you to reinvest those savings into other areas of your business or enhance your CX offerings even further.
Locations. Locations. Locations.
Embark on a journey across continents and discover the diverse locations where Transcom's magic happens. From bustling metropolises to vibrant cultural hubs, our strategically positioned sites offer a world of possibilities for your business. Here are some of our standouts.Just some of our locations.
Let’s take a look at just some of our crowning gems that are on offer. Whether you need CX-ellence, amazing tech or a wealth of experience - our sites have it all. From cutting-edge facilities to highly skilled professionals, we provide the perfect environment for your business to thrive.
India - a talent powerhouse
Transcom's India sites are a top choice for offshoring due to their vast pool of skilled, English-speaking professionals, leading to significant cost savings. Their agents are experienced in delivering excellent CX, supported by India's strong technological infrastructure and Transcom's innovative technology. Not only that, but our continuous and constant commitment to safety practices mean that you can be sure that your data is completely safe.
India's work ethic and customer focus align well with Western business practices, ensuring a smooth collaboration. With flexible support coverage across various time zones, Transcom's India sites empower companies to enhance operations and elevate customer satisfaction.
Philippines - a customer service excellence
Transcom's Philippines sites are a prime choice for US businesses looking to offshore. Beyond cost-effectiveness, you gain access to a culture renowned for its exceptional offshore call center services. Filipinos are known for their innate hospitality, strong English skills, and a dedication to exceeding expectations. This ensures your customers receive topnotch support and feel valued with every interaction.
With a mature BPO industry and a diverse talent pool, Transcom Philippines provides a reliable and high-performing solution for various business needs. Their commitment to employee well-being and development fosters a motivated and engaged workforce dedicated to your success. Partner with Transcom Philippines and experience the difference of a truly customer-centric offshoring solution.
Colombia - bridging language and culture.
Transcom's Colombia site is a fantastic choice for offshoring for several reasons. First, it's cost-effective, with competitive labor costs that help you save money without sacrificing quality. Beyond that, Colombia shares cultural similarities with the US, including a strong work ethic and customer-centric approach, making communication and collaboration smooth and easy.
Colombia also boasts a young, educated workforce with strong language skills, ensuring you have access to skilled agents who can handle complex customer interactions and provide bilingual support. Its geographical proximity to the US means convenient time zones for easier communication and short flight times for in-person visits.
Other sites.
Not to say that that’s all that we have to offer. Whether you’re looking for specific languages, time-zones, or cultures we have you covered with sites like:
Egypt
Tunisia
Albania
Argentina
This could be you.
Here are just some of our success stories where clients have relied on Transcom's
offshore call center services and thrived for it.
Generating additional revenue and boosting performance with smartshoring.
€196k
error reduction monthly
20s
AHT reduction
€15k
additional revenue
A travel portal client faced challenges with rising contact center costs, booking errors costing them 200K Euros per month, and the need for cost-effective multilingual support to maintain their brand reputation. Transcom provided a solution by outsourcing their customer service to two strategically located centers in Tunis and Budapest. With over 240 agents, they now offer support in French, Italian, German, Hungarian, Portuguese, and English.
This move not only reduced costs but also improved service quality, with agents handling inbound calls, back-office tasks, and even Facebook monitoring. By leveraging Transcom's expertise and multilingual capabilities in Hungary and Tunis, the client streamlined their operations, reduced errors, and enhanced customer satisfaction.
Generating additional revenue and boosting performance with smartshoring.
€196k
error reduction monthly
20s
AHT reduction
€15k
additional revenue
A travel portal client faced challenges with rising contact center costs, booking errors costing them 200K Euros per month, and the need for cost-effective multilingual support to maintain their brand reputation. Transcom provided a solution by outsourcing their customer service to two strategically located centers in Tunis and Budapest. With over 240 agents, they now offer support in French, Italian, German, Hungarian, Portuguese, and English.
This move not only reduced costs but also improved service quality, with agents handling inbound calls, back-office tasks, and even Facebook monitoring. By leveraging Transcom's expertise and multilingual capabilities in Hungary and Tunis, the client streamlined their operations, reduced errors, and enhanced customer satisfaction.
Creating growth throughout Europe with smartshoring.
1M
million customers growth
80%
availability
80/20
service-level agreement
This rapidly expanding challenger credit card company needed a nearshore solution to support its growing customer base across multiple European countries. Starting with just 10 agents in Osijek, Poland, Transcom scaled its services to meet the client's needs, adding sites in Belgrade, Serbia and Zagreb, Croatia to accommodate increasing volumes and language requirements (German, French, and Spanish).
Today, Transcom supports this client with over 350 agents across these three nearshore locations, providing a cost-effective and culturally aligned solution for their European customer service needs.
Creating growth throughout Europe with smartshoring.
This rapidly expanding challenger credit card company needed a nearshore solution to support its growing customer base across multiple European countries. Starting with just 10 agents in Osijek, Poland, Transcom scaled its services to meet the client's needs, adding sites in Belgrade, Serbia and Zagreb, Croatia to accommodate increasing volumes and language requirements (German, French, and Spanish).
Today, Transcom supports this client with over 350 agents across these three nearshore locations, providing a cost-effective and culturally aligned solution for their European customer service needs.
1 M
customers growth
80%
availability
80/20
service-level agreement
Boosting revenue and lowering cost with farshoring for the English market.
100%
task resolution
100%
agent satisfaction
0%
lost revenue
TUI faces fluctuating pre-travel inquiries, causing long wait times and impacting revenue. Each unanswered call, whether for cancellations, modifications, or simple changes, represents potential lost revenue.
An AI platform empowers agents to interact seamlessly with customers through real-time voice-to-text and text-to-voice translation, offering intelligent response suggestions. This allows TUI to provide support in Dutch, Swedish, and Finnish from their Cairo office using English-speaking agents, optimizing operations in a lower-cost region. This has eliminated revenue loss from dropped calls, ensuring customer assistance and optimized efficiency.
Boosting revenue and lowering cost with farshoring for the English market.
100%
task resolution
100%
agent satisfaction
0%
lost revenue
TUI faces fluctuating pre-travel inquiries, causing long wait times and impacting revenue. Each unanswered call, whether for cancellations, modifications, or simple changes, represents potential lost revenue.
An AI platform empowers agents to interact seamlessly with customers through real-time voice-to-text and text-to-voice translation, offering intelligent response suggestions. This allows TUI to provide support in Dutch, Swedish, and Finnish from their Cairo office using English-speaking agents, optimizing operations in a lower-cost region. This has eliminated revenue loss from dropped calls, ensuring customer assistance and optimized efficiency.
