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Want brilliant business? Shore!
Ahoy there. Feeling overwhelmed by the tide of customer calls? Don't let your business get swept away. Transcom's offshore call center services are here to keep you afloat. Our amazing agents are the lifeguards of customer satisfaction, expertly navigating every interaction with a smile. We'll help you chart a course for success, leaving you free to captain your business towards new horizons.
Transcom's offshore call center services deliver cost savings and increased efficiency by tapping into global talent. They reduce labor and infrastructure costs while providing 24/7, multilingual support and access to specialized skills. This allows you to focus on your core business while Transcom expertly manages customer interactions, boosting satisfaction and loyalty. Enjoy scalability and flexibility to adapt to changing needs, along with advanced technology and robust security. Transcom empowers you to achieve cost savings, enhance efficiency, and elevate the customer experience.
Then it’s time to have a chat about your future offshore operations.
The world is your oyster with Transcom's diverse offshoring solutions. Whether you're seeking cost-effective support, specialized expertise, or around-the-clock service, we have the perfect solution to match your unique business needs. Our global presence means that, no matter where you’re located, we’ll always have offshore options ready.
Offshoring is a strategic move that can unlock significant benefits for your business. By partnering with Transcom, you can leverage a global talent pool, optimize costs, and enhance operational efficiency. Let’s take a look at how our offshoring solutions can drive your business growth and deliver exceptional results.
Embark on a journey across continents and discover the diverse locations where Transcom's magic happens. From bustling metropolises to vibrant cultural hubs, our strategically positioned sites offer a world of possibilities for your business. Here are some of our standouts.
Let’s take a look at just some of our crowning gems that are on offer. Whether you need CX-ellence, amazing tech or a wealth of experience - our sites have it all. From cutting-edge facilities to highly skilled professionals, we provide the perfect environment for your business to thrive.
Here are just some of our success stories where clients have relied on Transcom's offshore call center services and thrived for it.
A travel portal client faced challenges with rising contact center costs, booking errors costing them 200K Euros per month, and the need for cost-effective multilingual support to maintain their brand reputation. Transcom provided a solution by outsourcing their customer service to two strategically located centers in Tunis and Budapest. With over 240 agents, they now offer support in French, Italian, German, Hungarian, Portuguese, and English. This move not only reduced costs but also improved service quality, with agents handling inbound calls, back-office tasks, and even Facebook monitoring. By leveraging Transcom's expertise and multilingual capabilities in Hungary and Tunis, the client streamlined their operations, reduced errors, and enhanced customer satisfaction.
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This rapidly expanding challenger credit card company needed a nearshore solution to support its growing customer base across multiple European countries. Starting with just 10 agents in Osijek, Poland, Transcom scaled its services to meet the client's needs, adding sites in Belgrade, Serbia and Zagreb, Croatia to accommodate increasing volumes and language requirements (German, French, and Spanish).Today, Transcom supports this client with over 350 agents across these three nearshore locations, providing a cost-effective and culturally aligned solution for their European customer service needs.
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TUI faces fluctuating pre-travel inquiries, causing long wait times and impacting revenue. Each unanswered call, whether for cancellations, modifications, or simple changes, represents potential lost revenue.An AI platform empowers agents to interact seamlessly with customers through real-time voice-to-text and text-to-voice translation, offering intelligent response suggestions. This allows TUI to provide support in Dutch, Swedish, and Finnish from their Cairo office using English-speaking agents, optimizing operations in a lower-cost region. This has eliminated revenue loss from dropped calls, ensuring customer assistance and optimized efficiency.
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