Welcome to Transcom!

We are committed to protecting your personal data and respecting your privacy. This Privacy Notice explains how we collect, use, store, and process your personal information in accordance with the Data Privacy Act of 2012 (RA 10173) and other applicable laws and regulations. By entering our premises or engaging with our services, you signify that you have read, understood, and agreed to this Privacy Notice.

Information We Collect:

We may collect the following types of personal information:

  • Name: Full legal name (First Name, Middle Name, Last Name)
  • Contact Details: Residential or business address, email address, telephone numbers
  • Identification Documents: Government-issued identification cards, employee identification, visitor logs
  • CCTV Footage: Images and video recordings captured by our surveillance systems
  • Other Relevant Information: Information you voluntarily provide to us or that is necessary for the specific purpose for which you are interacting with us, including but not limited to employment applications and service requests.

Purpose of Data Collection:

We collect and process your personal information for the following purposes:

  • Security: To maintain the safety and security of our premises, employees, and visitors.
  • Visitor Management: To register and monitor visitor access to our facilities.
  • Business Operations: To conduct day-to-day business activities, provide services, process transactions, and manage our workforce.
  • Legal Compliance: To comply with all applicable laws, regulations, and legal obligations.
  • Communication: To respond to your inquiries, requests, and feedback.
  • Employment: Processing job applications and managing employee data.

Legal Basis:

Our processing of your personal information is based on one or more of the following legal bases:

  • Consent: Where you have given explicit consent for processing for specific purposes.
  • Contractual Necessity: Where processing is necessary for the performance of a contract to which you are a party or to take steps prior to entering into a contract.
  • Legal Obligation: Where processing is required to comply with a legal or regulatory obligation to which we are subject.
  • Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided such interests are not overridden by your fundamental rights and freedoms.

Data Retention:

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws, regulations, or contractual obligations. CCTV footage is typically retained for a minimum period of 90 days. Other personal data are retained in accordance with our internal data retention policies.

Rights of Data Subjects:

In accordance with the Data Privacy Act of 2012, you have the following rights with respect to your personal data:

  • Right to Access: You may request access to your personal information processed by us.
  • Right to Rectification: You may request correction of inaccurate or incomplete personal information.
  • Right to Erasure or Blocking: You may request deletion or blocking of your personal data under certain conditions provided by law.
  • Right to Object: You may object to the processing of your personal data under certain circumstances.
  • Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to be Informed: You have the right to be informed of how your data is being processed.
  • Right to file a Complaint: You may lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

Disclosure and Sharing of Information:

Your personal data will not be disclosed or shared with third parties except:

  • Where necessary to provide the services you have requested, including sharing with trusted service providers bound by confidentiality and data protection obligations.
  • Where required by law, regulation, or lawful order from competent authorities.
  • To protect our rights, property, or safety, or that of our employees or third parties.

Security of Personal Data:

We implement appropriate technical, physical, and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Changes to This Privacy Notice:

We reserve the right to update or amend this Privacy Notice at any time to reflect changes in legal, regulatory, or operational requirements. Any material changes will be communicated through appropriate means such as postings on our premises or website.

Contact Information:

If you have any questions or concerns about our privacy practices, or if you wish to exercise your rights as a data subject, please contact our Data Protection Officer (DPO) at:

Johannes A. Elamparo

johannes.elamparo@transcom.com / dpoph@transcom.com

[+63 998 968 8644](tel:+63 998 968 8644)

Silver City 5, Office Lane, Ortigas East, Brgy. Ugong, Pasig City, Metro Manila