Transcom people. Get to know us!
Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. Here we care, and root for each other. You’re included, just as you are, from day one. Get to know us!
CX fit for the fastest growing brands.
AI Knowledge Assist
Are scattered information and agents wasting time searching for answers a challenge for your business. Transcom AI Knowledge Assist offers a solution. This video demonstrates how our intelligent AI platform provides agents with instant, accurate information at their fingertips. You can say goodbye to long hold times and inconsistent responses. With AI Knowledge Assist, your agents can resolve issues faster with real-time access to a unified knowledge base, deliver consistent, accurate information every time, reduce agent training time and boost confidence, and improve customer satisfaction through quick and precise support. Transform your contact center by giving your agents the knowledge superpower they deserve.
AI Agent Trainer
Traditional agent training can be slow and often lacks real-world practice. Transcom AI Agent Trainer changes this by providing a dynamic solution. This video explores how our AI Agent Trainer creates realistic, near real-life simulations using AI personas that emulate diverse customer interactions. This means your agents can practice extensively in a risk-free environment, receiving immediate, objective feedback. Transcom AI Agent Trainer helps you speed up training times with better results, reduce training costs, and improve overall agent quality. It is designed to develop confident, top-performing agents, whether they are new hires or need a refresher. Give your agents the preparation they need to excel.
TUI, Transcom and Parloa are leading the AI revolution in customer service
TUI, Transcom, and Parloa had a joint workshop in the Transcom Translation Hub in Cairo, where we worked together on testing and evaluating real-time Automated Translation powered by AI in live calls.
Transcom - What is a CX Center of Excellence
Find out more about how we're elevating Customer Experience: Inside Transcom’s CX Center of Excellence
AI bots. Intelligent bots for smart businesses.
Let’s chat bots. Do you like the idea of chatbots, but don’t love the execution? Well, have we got the thing for you. Tired of chatbots that stumble over simple questions? Upgrade your customer service with AI assistants pre-trained and primed for complex issues. Our bots go beyond basic scripts, leveraging vast data sets to handle intricate inquiries. Transcom offers you true-to-life conversations with contextual understanding. Our bots don’t require you to adapt your way of expression - rather - they adapt to you. Intrigued? Come on, let’s have a chat…bot.
Transcom Chats with Ewa Dąbrowska - AI series
Check out our interview with Ewa Dąbrowska, our Head of Corporate Marketing, in the first video of our AI series. Here we'll talk about all things CX and AI, how we're using new tech to make what we do better, and what it could mean for you and your customers.
Transcom Chats AI Series with Aron Bodin
If you're looking for an expert on AI-enhanced CX solutions, you've come to the right place. Take a listen to Aron Bodin, our SVP Head of Product & AI SMEs, as he chats to us about the latest and greatest in co-pilot and auto-pilot solutions, what excites him about the world of AI, and how important sustainability and financing is in this industry .
Behind the brilliance.
Welcome to Transcom Cairo!
Why is Cairo a great location for your customer service operations? Because of its large talent pool, closeness to Europe, great connectivity, and infrastructure. And much more! This fast-growing sector makes it a prime location for near and off-shore services in over 20 languages, including English, French, and Arabic. Future-proofing your business. Cairo's pro-business approach and international culture make it a natural haven for brands seeking reliable and future-proof resources. Secure network connectivity, political stability, competitive costs, and easy scalability - these are just some of the reasons it's worth investing in this location. Around the clock. Not just a knowledge economy, but a 24-hour economy. Egypt is one of the few countries where you can count on 24/7 support for your brand - without additional cost involved. Meet our brilliant team at our new site in Cairo.
Welcome to Transcom Bogota!
Colombia. The choice of the brilliant. The most disruptive American brands love Colombia. Why? They know the value of its strong business culture, unparalleled service, and excellent language skills. Bogotá is its booming and blooming center. The closeness to North America, the young and skilled talent pool, and the exciting environment are the trinity that ensures the best possible support for your growth. Where magic is made. It’s not the breathtaking views of the high-tech training areas. Not the open operation floors, private workspaces, or recreational areas. Anyone can have a ping-pong table - not everyone can make magic happen. The WE Care culture makes our site in Bogotá a magnet for top talent. Did we mention we’re open for business?
Welcome to Transcom India!
Get excited, pack your things, and get ready, because Transcom's taking your operation to India. Just one of our many locations of the future, India offers a huge and quality talent pool that will allow you to scale up or down with ease. That also means that your customers will never feel the difference by implementing solutions like accent neutralization. The best thing is that India's competitive rates can help you achieve all that while reducing operational costs. Transcom India serves clients across North America, Asia, and Europe through voice, email, chat, and social media channels in their customer experience centers in Gurgaon and Jaipur and their rapidly growing work-at-home network. We employ over seven hundred customer experience specialists and can rapidly scale both voice and non-voice, multilingual, and omnichannel CX services. We're all committed to excellent client and customer care, and we share a drive to bring AI-enhanced services to the market.
Welcome to Transcom Tirana, Albania!
Tirana, Albania offers top-tier security standards, a skilled workforce, and deep cultural history. The city's uniqueness allows for a wide availability range, meeting all business needs. Transcom's innovative technical solutions empower the team to achieve brilliance for clients at the new site in Brilliant.
Transcom Women in IT
Meet some of the brilliant women of Transcom working in IT! We spoke to our Global CIO and Tech Hub's Sandra Kujundžić Drašković and heard her thoughts on what it means to be a woman in IT / Tech and the opportunities it presents. Next, we hear from Fatma Glumac about her experiences with getting into the world of IT, and what her thoughts are on gender equity in this sector. Last we meet Lana Sinković. Lana shared her thoughts on the IT sector and the state of gender equity.
Transcom Wellbeing Framework - Trust and Safety Outsourcing
We help you build safe communities based on trust. Creating secure communities has never been more important. By combining new tech with expert knowledge, we create safer experiences for customers that let them get back to enjoying your content quicker. We anticipate spikes in volume, detect opportunities for growth, and set clear targets to keep everything on track. All so that your operations can run as effectively as possible, within local regulatory frameworks, and utilizing the latest and greatest in AI and tech. Connect with our team of experts today https://transcom.com/services/trust-and-safety/
Seen enough? Let’s talk.
Seen enough? Let’s talk.
Some of the brilliant brands we're behind.
