Transcom people. Get to know us!
Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. Here we care, and root for each other. You’re included, just as you are, from day one. Get to know us!
CX fit for the fastest growing brands.
AI Agent Assist - your agents' ultimate sidekick
Give your agents superpowers with Transcom's AI Agent Assist solution to increase productivity and quality while lowering TCO. Transcom's Agent Assist, CoPilot AI solution, enhances agent capabilities, eliminates time-wasting tasks, and works across all customer interaction stages and channels. It offers skill-based routing, hyper-personalized responses, and suggestions for the next best action. The solution is available in multiple languages, improves call quality, increases agent productivity, and reduces attrition rates and training costs. Transcom aims to make every agent a superhero with the help of Agent Assist, their ultimate sidekick.
Transcom Automated Translation
The next generation of translation. Language will never again be an obstacle on the road to success. Make CX and customer communication simple using our cutting-edge AI powered real-time translation solution. Automated translation is an AI powered real-time translation solution that seamlessly integrates with any platform you use to allow you to quickly and accurately translate voice or text without the need to know a foreign language. Simply put, Automated Translation makes it as if any client or customer and any agent speak the same language.
TUI, Transcom and Parloa are leading the AI revolution in customer service
TUI, Transcom, and Parloa had a joint workshop in the Transcom Translation Hub in Cairo, where we worked together on testing and evaluating real-time Automated Translation powered by AI in live calls.
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Behind the brilliance.
Welcome to Transcom Cairo!
Why is Cairo a great location for your customer service operations? Because of its large talent pool, closeness to Europe, great connectivity, and infrastructure. And much more! This fast-growing sector makes it a prime location for near and off-shore services in over 20 languages, including English, French, and Arabic. Future-proofing your business. Cairo's pro-business approach and international culture make it a natural haven for brands seeking reliable and future-proof resources. Secure network connectivity, political stability, competitive costs, and easy scalability - these are just some of the reasons it's worth investing in this location. Around the clock. Not just a knowledge economy, but a 24-hour economy. Egypt is one of the few countries where you can count on 24/7 support for your brand - without additional cost involved. Meet our brilliant team at our new site in Cairo.
Welcome to Transcom Bogota!
Colombia. The choice of the brilliant. The most disruptive American brands love Colombia. Why? They know the value of its strong business culture, unparalleled service, and excellent language skills. Bogotá is its booming and blooming center. The closeness to North America, the young and skilled talent pool, and the exciting environment are the trinity that ensures the best possible support for your growth. Where magic is made. It’s not the breathtaking views of the high-tech training areas. Not the open operation floors, private workspaces, or recreational areas. Anyone can have a ping-pong table - not everyone can make magic happen. The WE Care culture makes our site in Bogotá a magnet for top talent. Did we mention we’re open for business?
Welcome to Transcom Tunis!
Transcom Tunis offers cutting-edge automated translation solutions, revolutionizing customer service and breaking language barriers. We boast not only strict compliance with GDPR and high-security standards but also broad competency and educational backgrounds. Located in a fantastic location, Transcom Tunis prioritizes innovation and AI at the core of its operations, continuously striving to exceed expectations. If that wasn't enough - we continuously introduce new solutions in customer experience and excel in native French-speaking capacity, best-in-class communication with clients and customers, and the newest technology for seamless communication regardless of language. We are the global AI CX challenger. Our goal is to perfect the CX of the world’s most ambitious brands as their advisor, integrator, and transformer, by bringing together people, operations, and AI. We know great CX. And you shouldn’t settle for less.
Welcome to Transcom India!
Get excited, pack your things, and get ready, because Transcom's taking your operation to India. Just one of our many locations of the future, India offers a huge and quality talent pool that will allow you to scale up or down with ease. That also means that your customers will never feel the difference by implementing solutions like accent neutralization. The best thing is that India's competitive rates can help you achieve all that while reducing operational costs. Transcom India serves clients across North America, Asia, and Europe through voice, email, chat, and social media channels in their customer experience centers in Gurgaon and Jaipur and their rapidly growing work-at-home network. We employ over seven hundred customer experience specialists and can rapidly scale both voice and non-voice, multilingual, and omnichannel CX services. We're all committed to excellent client and customer care, and we share a drive to bring AI-enhanced services to the market.
Welcome to Transcom Tirana, Albania!
Tirana, Albania offers top-tier security standards, a skilled workforce, and deep cultural history. The city's uniqueness allows for a wide availability range, meeting all business needs. Transcom's innovative technical solutions empower the team to achieve brilliance for clients at the new site in Brilliant.
Transcom Code of Business Conduct
The choices we make everyday define us. We may be spread across five continents and speak in many different tongues, but we do share a common language. Our Code of Conduct is a guide that sets expectations for how we do business, and a way for us to feel part of the same community.
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