
people management,
remote work,
work at home,
Award,
flexjobs,
teamwork,
culture,
Published on Mon Jan 19 2026
Updated on Wed Jan 21 2026
1 minute read
For the eighth consecutive year, Transcom has been recognized among FlexJobs’ Top Companies to Watch for Remote Work, ranking #4 in 2026. This honor reflects how we continue to lead in the BPO industry, leveraging flexible work to access diverse talent, scale rapidly across geographies, strengthen operational resilience, and support underserved communities. By integrating remote work into our delivery model alongside brick-and-mortar, nearshore, and offshore operations, we provide tailored solutions that meet any client need while unlocking the full potential of our workforce.
Long before remote work became mainstream, we recognized its potential to strengthen both our workforce and our client delivery. Being recognized for the eighth consecutive year and standing out among our industry peers reflects how we intentionally combine remote, onsite, hybrid, and nearshore models to tailor solutions for our clients. This approach delivers the scalability, agility, and continuity they rely on, while creating meaningful flexibility that can be transformative for employees across a variety of roles and life circumstances.
As a company that is diverse by nature and inclusive by choice, we take pride in knowing that our flexible work opportunities make a meaningful difference. As a Military Spouse Employment Partnership (MSEP) partner, we offer remote, portable opportunities that allow military spouses to sustain careers while supporting their families wherever service takes them. We are also honored to be recognized as a Best Place to Work for Disability Inclusion in Canada by DisabilityIN, underscoring our commitment to creating workplaces where all employees can contribute their skills at the highest level.
We believe work-life balance fuels innovation, collaboration, and strategic solutions that produce impactful outcomes for our clients, employees, and communities. We are proud to help shape the future of work and look forward to what lies ahead.

Created at Mon Aug 10 2026
10 min read
Cutting costs by 40% to 70%, achieving 24/7 service coverage, and accessing a vast global talent pool of skilled workers are just a few reasons why offshore business process outsourcing (BPO) could be your company’s next competitive advantage. Strategic benefits ranging from enterprise-grade tech to airtight security - all financed flexibility without steep upfront investments - are driving businesses of every scale to delegate more non-core functions to overseas providers. But doing

Created at Fri Aug 07 2026
4 min read
The majority of companies - across all industries and all geographic regions - handle their customer service processes internally. It is hard to get specific data on a percentage split between in-house customer service and outsourcing this to a partner because it varies from region to region and industry. However, analyst estimates vary from approximately half to three-quarters of all companies handling all customer experience (CX) processes internally. So there are a lot of companies out there

Created at Tue Jul 28 2026
4 min read
It happens every peak season. A customer fills their basket, makes it all the way to checkout, and then vanishes. Maybe they’re afraid their order would arrive in the middle of their getaway. Maybe the page just takes a little too long to load. Whatever the reason, they close the tab on your brand. Some tell themselves they'll come back later. Most never do. For retailers, those moments are easy to dismiss because they happen one customer at a time. But during peak periods, they happen thousands