
people management,
remote work,
work at home,
Award,
flexjobs,
teamwork,
culture,
Published on Mon Jan 19 2026
Updated on Wed Jan 21 2026
1 minute read
For the eighth consecutive year, Transcom has been recognized among FlexJobs’ Top Companies to Watch for Remote Work, ranking #4 in 2026. This honor reflects how we continue to lead in the BPO industry, leveraging flexible work to access diverse talent, scale rapidly across geographies, strengthen operational resilience, and support underserved communities. By integrating remote work into our delivery model alongside brick-and-mortar, nearshore, and offshore operations, we provide tailored solutions that meet any client need while unlocking the full potential of our workforce.
Long before remote work became mainstream, we recognized its potential to strengthen both our workforce and our client delivery. Being recognized for the eighth consecutive year and standing out among our industry peers reflects how we intentionally combine remote, onsite, hybrid, and nearshore models to tailor solutions for our clients. This approach delivers the scalability, agility, and continuity they rely on, while creating meaningful flexibility that can be transformative for employees across a variety of roles and life circumstances.
As a company that is diverse by nature and inclusive by choice, we take pride in knowing that our flexible work opportunities make a meaningful difference. As a Military Spouse Employment Partnership (MSEP) partner, we offer remote, portable opportunities that allow military spouses to sustain careers while supporting their families wherever service takes them. We are also honored to be recognized as a Best Place to Work for Disability Inclusion in Canada by DisabilityIN, underscoring our commitment to creating workplaces where all employees can contribute their skills at the highest level.
We believe work-life balance fuels innovation, collaboration, and strategic solutions that produce impactful outcomes for our clients, employees, and communities. We are proud to help shape the future of work and look forward to what lies ahead.

Created at Thu Sep 03 2026
11 min read
The questions retail and e-commerce buyers now ask AI assistants about support outsourcing, and the evaluation criteria that actually answer them.

Created at Fri Aug 28 2026
4 min read
Asynchronous customer support using messaging services has been around for over a decade now, but there are some markets where these apps are only just starting to take off. You might be surprised by some of the places where they are now used by most customers on a daily basis. The most popular messaging app across Europe and the US is WhatsApp. There are others out there, such as Telegram, Signal, and Viber,

Created at Fri Aug 21 2026
12 min read
Vast cost savings, an unburdened team, and fuel for your brand’s growth - that’s what handing over non-core business functions to a third-party provider should achieve. But even when SLA compliance looks positive, your outsourcing partnership might actually have the opposite effect. To evaluate the true performance of your BPO team, you’ll need a holistic framework that moves beyond superficial stats to track both quantitative KPIs - such as FCR, CSAT, and agent a