Introducing Leading Voices: your new platform for the conversations transforming CX.
Leading Voices,
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people management,
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Published on Wed Jun 24 2026
Updated on Wed Jun 24 2026
4 minute read
Caught between endless AI hype and fragmented data that won’t cohere into concrete strategies? That’s where most executives find themselves in today’s information climate - and customer experience leaders are no exception. So, where do you turn for the clarity of vision and actionable insights that make or break successful brands in 2026 and beyond?
We’re going straight to the source, delivering you real conversations with the proven leaders at the helm of winning organizations. Officially launched on June 24, 2026 at Customer Contact Week, Las Vegas, Transcom’s Leading Voices platform gives you direct access to hard-won experience and first-hand lessons that elude regurgitated listicles and dated textbooks. Here’s your guide to this new window on CX leadership poised to give you the edge.
Your CX leadership advantage.
Designed for executives navigating fast-changing markets, Leading Voices cuts through the noise by platforming seasoned experts who are rising to the challenge in real-time. Through video conversation series and more, you get direct access to their practical insights, most profound learning experiences, and valued peer perspectives.
How exactly does this new platform offer business leaders an advantage in making more informed decisions around AI, customer engagement and business transformation - as well as networking and staying ahead of change?
Fresh insights and practical content. Whether in candid video interviews or succinct writeups, you’ll get a growing mix of executive interviews, expert perspectives, original research, client stories and analysis focused on the trends shaping customer experience, from AI adoption that actually works to broader business transformation tactics.
Learning resources and interactive tools. Leading Voices is all about application. We’ll be creating comprehensive playbooks, self-assessments, guided learning resources and training experiences designed to help your team evaluate readiness, strengthen skills and build confidence in new areas of CX and beyond.
Peer connection opportunities. Beyond content, the platform makes space for leaders to exchange ideas through executive briefings, roundtables, dinners and other curated conversations centered on shared challenges and lessons from across the industry.
Live innovation and hands-on experiences. From solution showcases to live demonstrations and innovation sessions, Leading Voices will also give leaders the chance to explore emerging technologies, see new ideas in action and engage more directly with the future of CX.
We can’t wait to take you along on the journey. In the meantime, the platform is already up and running with video conversations covering some of today’s most topical themes.
Watch: interview insight series.
Leading Voices is launching with two video interview series already available for your viewing. More topics are coming, with every series tackling core questions around one of the industry’s biggest challenges.
How can leaders adopt AI without losing the human side of service? On that human note, how can more women be seen, supported, and advance into CX leadership? You’ll find several seasons of expert perspectives on both in each of the following.
AI, But Make It Human.
Leading Voices: AI, But Make It Human is built for leaders trying to make sense of AI inside real operating environments - not in theory, and not in product demos, but in the day-to-day reality of customer operations. Across the series, Transcom leaders and industry experts unpack what AI is actually changing in CX, where the hype outpaces reality, and what organizations need to do to adopt it responsibly.
Recent episodes have explored topics such as the rise of AI-specific roles inside the enterprise, from prompt library management to AI quality and oversight, and the growing need for human review as AI becomes embedded in customer service workflows. Other conversations look at a more cultural question: what happens to authenticity when AI starts shaping how we write, communicate and work? The thread running through the series is consistent: AI can create efficiency and new opportunity, but it still requires human judgment, governance and a clear point of view on where people add the most value.
Get started with the latest episode, The End of the AI Title.
Amplifying Women’s Leadership.
Leading Voices: Amplifying Women’s Leadership focuses on the women shaping customer experience from the front lines. Through conversations with leaders from brands such as Fabletics, Travelzoo and JustFab, as well as voices from across Transcom, the series explores the realities of leadership, career growth and transformation in a fast-changing CX landscape. Recent episodes touch on everything from building confidence and advocating for your work to designing systems and teams that can scale through change.
In conclusion.
The future of customer experience is moving fast, and the best way to stay ahead is to learn from those actively leading the charge. As we continue to expand this platform, we invite you to pull up a chair and join the conversations that matter most.
Be the first to turn fresh insights into a competitive edge. Visit Transcom’s Leading Voices hub today to explore our latest research, stream the latest executive interviews, and start building the CX strategy of tomorrow.
Read more
Created at Mon Jun 29 2026
4 min read
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