
Pune,
new site,
india,
expansion,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
7 minute read
We’re excited to keep growing in 2025 with the launch of Trancom’s new site in Pune. This expansion is a milestone for us, as the latest business venture brings our vision of transforming customer service to life. A location with many clear benefits, an outstanding talent base, and innovative technology allows this state-of-the-art center to set new standards for delivering premium customer support.
People have honored Pune with the title "Oxford of the East" because of its academic community and prestigious educational institutions, and the roads lead countless bright students each year to this educational hub. But, here’s the thing about Pune; it isn’t just full of bright minds because of its universities, it is a magnet for talent because it offers a great quality of life, budget-friendly housing, and all the perks of a metro city without the extreme hustle and bustle.
Besides, it’s not just the talent that makes Pune notable, though - the city is super well-connected. You’ve got easy access to top-tier office spaces and smooth transportation options, and the fact that you’re just one hop away from Mumbai, the financial capital of India, means there’s a lot of room to grow. The city provides numerous industries spanning from tech to education to automotive services and more so people can find plenty of employment opportunities. And with companies like ours setting up centers here, it’s becoming a major player in India’s tech and business scene. It’s a great spot that successfully attracts not just top talents locally but also professionals from around the country and the world who want to be a part of a growing, dynamic space.

The city's diversity stands out as a key reason for being an amazing environment to conduct business alongside working here. People from all walks of life call this city home, and that cultural mix creates an energetic, collaborative environment to serve professionals who wish to expand their careers alongside a fulfilling life experience here. It’s the kind of place where ideas flow freely, and innovation is a natural byproduct of people coming together from all over.

Created at Fri May 29 2026
5 min read
When a Medicare Advantage member hangs up the phone in frustration, what does that abandoned call actually cost the plan? The true financial penalty doesn’t just come from wasted handling time on a dashboard. It's the formal grievance filed days later, the plummeting CAHPS score, and the decision to switch plans during the next Annual Enrollment Period. Ironically, these downstream costs stem from a gap between “operational efficiency” and “member experience” generated by the very aggressive cos
Need to talk to clients or partners from different geographical regions? No problem. On top of Hindi, English, Marathi, Punjabi, and Gujarati, the list goes on, as you will have no problem finding someone who can speak your language (literally). Working with international teams or developing new regional markets becomes easier due to effortless communication between professionals from diverse backgrounds.
Not to mention, the city knows how to host remarkable celebrations during the festive season. Pune city remains energetic all year long with week-long festivities of Ganesh Chaturthi, Janmashtami, and Navratri celebrations, among other high-spirited festivals. The location provides visitors with direct access to experience the blend of modern energy alongside local Indian traditions. Plus, the food scene? The food stalls here have some of India's best street options out there, food that includes a diverse selection of Misal Pav, Vada Pav, Pav Bhaji, Bhel Puri, and many more traditional specialties; there’s always a new flavor to try and a new spot to explore.
One of the most important elements of this site’s success has been our dedicated focus on finding and fostering the very best of the best. With Pune’s growing pool of highly skilled professionals and our top-tier training programs, we’re setting up a center, where some of the brightest minds in the business are coming together to drive customer service excellence. This is exactly why offshoring your business is a smart move because we’re not just investing in infrastructure, we’re investing in people. And in an industry that’s all about delivering the best customer experience, having the right people in place is everything.

Created at Tue May 19 2026
5 min read
While the world buzzes about the transformative power of artificial intelligence, a closer look reveals diverging paths in its adoption. The US is a research powerhouse, home to the generative AI breakthroughs. However, a different narrative is unfolding elsewhere, particularly in how these advancements are being integrated into the broader economy. Innovation doesn’t follow a single path. How AI evolves - and how we choose to integrate it - will shape industries, communities, and opportunities

Created at Thu May 14 2026
3 min read
A few days ago, industry leaders gathered in Milan at the Excelsior Hotel Gallia for the Task Force Italia AI, Cybersecurity & Digital Transformation National Day. As the CEO of Transcom Italia, I had the privilege of chairing the roundtable: "Customer experience and AI: new tools for organizational culture and business growth". The dialogue, spanning across diverse s