Meet brilliant India..
Published on Thu May 15 2025
Updated on Fri May 16 2025
2 minute read
We're thrilled to announce the recent acquisition of VCosmos. This exciting development marks a significant expansion of Transcom's global footprint, particularly our presence in the dynamic Indian market. VCosmos' sites in Gurugram and Jaipur bring unique strengths to Transcom's operations. Gurugram, a bustling technology and business hub near Delhi, offers a deep talent pool of highly-skilled professionals with expertise in cutting-edge technologies. Jaipur, renowned for its rich cultural heritage, provides access to a dedicated and adaptable workforce. Both locations offer cost-effective operating environments and excellent infrastructure to support our growth.
Why India?
India's emergence as an economic powerhouse makes it a strategic location for Transcom. The country boasts a large, English-speaking workforce. India's vast talent pool is fluent in English, facilitating seamless communication with global clients. But, the focus isn’t only on this language. The talent pool offers a breadth of available languages and the two sites can operate in a total of 14 different regional and global languages. Transcom’s newest employees have a strong commitment to safety and security. By using state-of-the-art cybersecurity practices and adhering to international data protection regulations, our Indian locations offer secure environments to protect our people and clients' data. Not only that, but India's workforce is known for its dedication and a strong service-oriented mindset, aligning perfectly with Transcom's commitment to excellent customer experiences. By combining talent, technology, and process optimization, our Indian operations will drive efficiency and innovation within our global network. This makes it the ideal location for future smartshoring services. Transcom India reinforces our commitment to providing world-class customer experiences to our clients worldwide. We are deeply invested in fostering a positive, growth-oriented work environment for our Indian team members. Our mission is to empower our people to deliver exceptional service to the global brands we support. We are confident that the integration of VCosmos will prove to be extremely successful. Expanding into India is a major step forward for Transcom, solidifying our global leadership and our commitment to delivering the brilliant CX solutions our clients expect
Read more
Created at Thu Apr 02 2026
3 min read
Leading Voices: how CIO Sandra Kujundzic’s teams tame AI volatility and drive real value.
AI is accelerating faster than enterprise operating models were designed to handle. In every organization, transformation is underway. Roadmaps are expanding, budgets are shifting, and expectations from boards and customers are rising. But acceleration without structure creates volatility - and customer experience is no exception to the rule. While technology introduces possibility, leadership determines whether that possibility becomes measurable value or a mere disruption.
Navigating this ten
