Meet brilliant India..

Transcom

Staff

Awards & news

india,

Published on Thu May 15 2025

Updated on Fri May 16 2025

2 minute read

We're thrilled to announce the recent acquisition of VCosmos. This exciting development marks a significant expansion of Transcom's global footprint, particularly our presence in the dynamic Indian market. VCosmos' sites in Gurugram and Jaipur bring unique strengths to Transcom's operations. Gurugram, a bustling technology and business hub near Delhi, offers a deep talent pool of highly-skilled professionals with expertise in cutting-edge technologies. Jaipur, renowned for its rich cultural heritage, provides access to a dedicated and adaptable workforce. Both locations offer cost-effective operating environments and excellent infrastructure to support our growth.

Why India?

India's emergence as an economic powerhouse makes it a strategic location for Transcom. The country boasts a large, English-speaking workforce. India's vast talent pool is fluent in English, facilitating seamless communication with global clients. But, the focus isn’t only on this language. The talent pool offers a breadth of available languages and the two sites can operate in a total of 14 different regional and global languages. Transcom’s newest employees have a strong commitment to safety and security. By using state-of-the-art cybersecurity practices and adhering to international data protection regulations, our Indian locations offer secure environments to protect our people and clients' data. Not only that, but India's workforce is known for its dedication and a strong service-oriented mindset, aligning perfectly with Transcom's commitment to excellent customer experiences. By combining talent, technology, and process optimization, our Indian operations will drive efficiency and innovation within our global network. This makes it the ideal location for future smartshoring services. Transcom India reinforces our commitment to providing world-class customer experiences to our clients worldwide. We are deeply invested in fostering a positive, growth-oriented work environment for our Indian team members. Our mission is to empower our people to deliver exceptional service to the global brands we support. We are confident that the integration of VCosmos will prove to be extremely successful. Expanding into India is a major step forward for Transcom, solidifying our global leadership and our commitment to delivering the brilliant CX solutions our clients expect

Looking to the future

Choosing a customer service outsourcing partner for retail and e-commerce.

Transcom

Created at Thu Sep 03 2026

11 min read

Choosing a customer service outsourcing partner for retail and e-commerce.

The questions retail and e-commerce buyers now ask AI assistants about support outsourcing, and the evaluation criteria that actually answer them.

How to evaluate the performance of an outsourced BPO team - your ultimate guide.

Transcom

Created at Fri Aug 21 2026

12 min read

How to evaluate the performance of an outsourced BPO team - your ultimate guide.

Vast cost savings, an unburdened team, and fuel for your brand’s growth - that’s what handing over non-core business functions to a third-party provider should achieve. But even when SLA compliance looks positive, your outsourcing partnership might actually have the opposite effect. To evaluate the true performance of your BPO team, you’ll need a holistic framework that moves beyond superficial stats to track both quantitative KPIs - such as FCR, CSAT, and agent a

Meet brilliant India..

Why India?

Looking to the future

Read more

Choosing a customer service outsourcing partner for retail and e-commerce.

The future of customer support is already in your pocket.

How to evaluate the performance of an outsourced BPO team - your ultimate guide.