pride month,
real stories,
guest blog,
Published on Thu May 15 2025
Updated on Thu Jul 10 2025
4 minute read
I grew up in a family that has struggled in making ends meet. My father is the only one working and has to support my mom and the five of us - with me being the youngest of five. Since I started schooling, I have seen the difference in our situation compared to the rest of my schoolmates.
I can still recall those times I would ask my mother why I can't have new shoes and a uniform at the start of every school year? Why can't I join all the school excursions? Why can't I have a birthday celebration and gather my classmates and friends together to celebrate with me? My mom would just respond with fierce eyes: "Study hard and get a good job, then buy stuff you like and do the things you wanted to do because we can't have them for now." As the years went by I fully understood that side of financial struggle but there also came another huge challenge - I began to feel and see that society was not so accepting and inclusive to people like me. In the late 80s until the 90s, it was very different. Sometimes in school and on the streets in the community we live in, people would make me feel like I am different and look at me as somebody who will never be of help to my family and society, calling me names, or the worst - that I will just be a burden to my parents. Hearing these judgmental and hurtful words from people who don't know you and lack the understanding of the LGBTQ+ community has flamed the motivation in me to prove that I am way more than they can think of and I will never be a burden to my family.

Fast forward, at an early age I thought of how I can be of help to my parents in any way I can to ease the financial challenges of the family. I began to join local beauty pageants and I would use my earnings to buy canned goods and rice for family consumption, and give a portion of cash to my Mom. It continued until I finished college. Then an opportunity of working abroad came and I took the chance carrying with me that flame of motivation to help my parents and siblings in all possible ways. Being an overseas Filipino worker at that time was a good source of income - it paved the way to helping my family more, and has caused a change in our lives. After a couple of years working abroad, fate brought me to another interesting world - the BPO industry! I started my career at Transcom as a Team Leader and currently I am a Senior Director of Operations. When I joined the company, I had very little expectations in terms of growth and learning, but I was amazed with how Diversity and Inclusivity is given value and importance by Transcom. It is one key reason why I have blossomed and maximized my potential as a leader. I felt supported by the company and the people around me. The LGBTQ+ community here is empowered, united and strong, we are encouraged to participate in events and company activities to further develop, understand and strengthen our competencies. I am able to provide for my family, especially for my 2 adopted kids. Everytime I look back at life's struggles and the difficult journey that I went through, I think of several things. The past, society, or the perception of anyone do not define what a person can achieve in life. The ability of a person to turn struggles into motivation and building blocks towards becoming successful is critical. I am beyond blessed with Transcom and the company's support and opportunity given. I know we have a lot of "Joeys" out there and I hope my story will reach them and trigger that flame in them and they too will start to unfold the stories of successes.


Created at Wed Apr 29 2026
4 min read
We make unconscious choices several times every single day. Most people rarely stop to think about them because they are unconscious - it requires focused effort to stop and think precisely about what you are doing. Driving is a good example. When you first learn to drive a car, you need to think about each action, but it eventually becomes natural and fluid.
Earlier this week, I was thinking about this in the context of customer service teams. It’s one of those subjects that works well at the

Created at Thu Apr 23 2026
4 min read
One of the recurring themes in AI research is how close we might be to an Artificial General Intelligence (AGI). This is often described as a superintelligence - a system that would surpass the human brain and therefore create a dangerous situation where our machines can outthink and outsmart their creators.
It is an honest debate with well-known supporters. [The CEOs of OpenAI, Google DeepMind, and Anthropic](https://ai-2027.com/

Created at Tue Apr 14 2026
2 min read
What motivates our people to strive for the best? It’s not a mere matter of discipline, it’s the devotion that emerges when passion meets purpose. At Awesome CX, our employees do more than come to work. They show up as part of a community. One that believes customer experience is rooted in human connection, shared values, and the relationships built along the way.
Much of our work is centered on helping brands support their customers. This year, however, we took a moment to turn that focus