Transcom Chats,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
5 minute read
‘Transcom Chats’ is a series of interviews with Transcom staff on things and topics we’re passionate about. The aim is to bring forward, talk to, and highlight the people that make Transcom the brand you know and love.
With Earth Day just behind us, and sustainability being an ever-growing priority, we thought it would be a great opportunity to hear from one of our experts on how Transcom deals with sustainability and what are our plans for the future. This week we’re joined by our CFO, Snejana Koleva.

Created at Thu May 14 2026
3 min read
A few days ago, industry leaders gathered in Milan at the Excelsior Hotel Gallia for the Task Force Italia AI, Cybersecurity & Digital Transformation National Day. As the CEO of Transcom Italia, I had the privilege of chairing the roundtable: "Customer experience and AI: new tools for organizational culture and business growth". The dialogue, spanning across diverse s


Created at Wed May 13 2026
5 min read
Who can the world’s most ambitious brands trust for tech-enhanced CX that delivers? Separating trend-followers from those forging impactful solutions, Frost & Sullivan identified Transcom as a 2026 Technology Innovation Leader in both North America and Asia-Pacific. This recognition reflects a shift in how AI is evaluated in CX. It’s no longer about pure capability - it’s about ensuring that tools enhance real operations to boost efficiency and loyalty alike.
This makes all the

Created at Thu May 07 2026
3 min read
Everyone involved in customer experience (CX) design, or any other form of business process outsourcing (BPO), has seen their business transformed in the past couple of years. Artificial Intelligence (AI) has created a wave of new possibilities for augmentation and productivity - every business has changed. This period of AI experimentation, and especially everything learned in 2025, has created a new starting point for 2026.
This new year will see optimization and a real strategic balance