
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
2 minute read
For the second consecutive year, Transcom is proud to have been recognized on FlexJobs’ annual list of the Top 100 Companies to Watch for Remote Jobs in 2020 Once again, Transcom has been recognized in the top 5% of FlexJobs' annual list of the Top 100 companies to watch for remote jobs by landing at #17 on their list for 2020. “Transcom is extremely pleased to be featured on the FlexJobs’ annual list. This way of working is a true win-win with equal flexibility for our employees and clients, where offering without geographical restrictions brings us the best talent, also from underserved markets,” according to Karen Beaman, VP, HR and Talent Acquisition - North America. She also added, “We are also very proud that we can say that our work from home operations in the United States are COPC certified, demonstrating our commitment to excellence and validating our achievement of high performance for quality, efficiency, service and customer satisfaction. We believe that we are well positioned to provide exciting opportunities for talented individuals to join our global family where they can enjoy the benefits of a rewarding career while working from home."

Created at Tue Apr 07 2026
4 min read
When you hear customer experience, you probably think of a frontline function. What comes to mind: response times, tone of voice, escalation paths, or another factor that seems downstream of your operational core? It’s time for a CX reality check.
Far from being a procedural extension of a stable system, customer experience is shaped by - and shapes - your business’s constant transitions. When warehouses migrate, when platforms change, when regulations evolve, ‘frontline’ decisions must be

Created at Thu Apr 02 2026
3 min read
AI is accelerating faster than enterprise operating models were designed to handle. In every organization, transformation is underway. Roadmaps are expanding, budgets are shifting, and expectations from boards and customers are rising. But acceleration without structure creates volatility - and customer experience is no exception to the rule. While technology introduces possibility, leadership determines whether that possibility becomes measurable value or a mere disruption.
Navigating this ten

Created at Wed Apr 01 2026
6 min read
Development is no longer the hardest part of the gaming industry. After decades spent perfecting the art of building worlds, even challenger studios now have access to powerful engines, efficient collaboration pipelines, and global development teams that can consistently ship high-quality titles.
The greatest challenge gaming companies confront today - the one that separates noobs from pros? It’s all about what happens after launch: the moment players show up. That’s when the game changes, bec