
Award,
flexjobs,
top 100,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
2 minute read
For the second consecutive year, Transcom is proud to have been recognized on FlexJobs’ annual list of the Top 100 Companies to Watch for Remote Jobs in 2020 Once again, Transcom has been recognized in the top 5% of FlexJobs' annual list of the Top 100 companies to watch for remote jobs by landing at #17 on their list for 2020. “Transcom is extremely pleased to be featured on the FlexJobs’ annual list. This way of working is a true win-win with equal flexibility for our employees and clients, where offering without geographical restrictions brings us the best talent, also from underserved markets,” according to Karen Beaman, VP, HR and Talent Acquisition - North America. She also added, “We are also very proud that we can say that our work from home operations in the United States are COPC certified, demonstrating our commitment to excellence and validating our achievement of high performance for quality, efficiency, service and customer satisfaction. We believe that we are well positioned to provide exciting opportunities for talented individuals to join our global family where they can enjoy the benefits of a rewarding career while working from home."

Created at Fri Aug 28 2026
4 min read
Asynchronous customer support using messaging services has been around for over a decade now, but there are some markets where these apps are only just starting to take off. You might be surprised by some of the places where they are now used by most customers on a daily basis. The most popular messaging app across Europe and the US is WhatsApp. There are others out there, such as Telegram, Signal, and Viber,

Created at Fri Aug 21 2026
12 min read
Vast cost savings, an unburdened team, and fuel for your brand’s growth - that’s what handing over non-core business functions to a third-party provider should achieve. But even when SLA compliance looks positive, your outsourcing partnership might actually have the opposite effect. To evaluate the true performance of your BPO team, you’ll need a holistic framework that moves beyond superficial stats to track both quantitative KPIs - such as FCR, CSAT, and agent a

Created at Mon Aug 10 2026
10 min read
Cutting costs by 40% to 70%, achieving 24/7 service coverage, and accessing a vast global talent pool of skilled workers are just a few reasons why offshore business process outsourcing (BPO) could be your company’s next competitive advantage. Strategic benefits ranging from enterprise-grade tech to airtight security - all financed flexibility without steep upfront investments - are driving businesses of every scale to delegate more non-core functions to overseas providers. But doing