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Transcom Named A Top 100 Company to Watch for Remote Jobs in 2020.

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Published on Thu May 15 2025

Updated on Fri Aug 08 2025

2 minute read

For the second consecutive year, Transcom is proud to have been recognized on FlexJobs’ annual list of the Top 100 Companies to Watch for Remote Jobs in 2020 Once again, Transcom has been recognized in the top 5% of FlexJobs' annual list of the Top 100 companies to watch for remote jobs by landing at #17 on their list for 2020. “Transcom is extremely pleased to be featured on the FlexJobs’ annual list. This way of working is a true win-win with equal flexibility for our employees and clients, where offering without geographical restrictions brings us the best talent, also from underserved markets,” according to Karen Beaman, VP, HR and Talent Acquisition - North America. She also added, “We are also very proud that we can say that our work from home operations in the United States are COPC certified, demonstrating our commitment to excellence and validating our achievement of high performance for quality, efficiency, service and customer satisfaction. We believe that we are well positioned to provide exciting opportunities for talented individuals to join our global family where they can enjoy the benefits of a rewarding career while working from home."

Why your best CX hire might not speak perfect English.

Transcom

Created at Wed Jul 22 2026

3 min read

Why your best CX hire might not speak perfect English.

Where is your business’s brightest advocate right now? Perhaps somewhere in the Philippines, Brazil, or India. They’re passionate about your brand and know exactly what your customers stay for. They’re naturally empathetic, level headed when things get heated, and have a genuine knack for turning a frustrated caller into a loyal fan. But for decades, CX hiring has ignored them. With geography and accent filters eliminating people out before their skills receive a real evaluation, the strongest t

Jonas Berggren

Created at Fri Jul 17 2026

5 min read

Your customers don’t love your service - they love how your brand makes them feel.

Most commentators with a connection to designing enterprise systems that manage customer experience (CX) spend a lot of time talking about how to improve customer service processes. How can we improve the multichannel experience? How can we apply AI to improve our self-service options? And so on.

But what do all the brands reading all these ideas really want? They want to reduce the cost of doing business. They want to grow their revenue by increasing sales to customers. They want to encourage

Why peak demand drives up your costs - and how top brands boost margins instead.

Transcom

Created at Fri Jul 10 2026

5 min read

Why peak demand drives up your costs - and how top brands boost margins instead.

Picture a retailer coming off its best-ever Black Friday traffic numbers. The campaigns worked. Acquisition spend delivered. Demand surged beyond even the most optimistic projections. And yet, two weeks later, the margin report tells another story: teams struggled with skyrocketing requests, support queues ran days behind, and costs ballooned enough to erase hard-won gains. Surprising? It shouldn’t be. Assuming that if demand is strong, the numbers will follow is something most brands are guilty

Transcom Named A Top 100 Company to Watch for Remote Jobs in 2020.

Read more

Why your best CX hire might not speak perfect English.

Your customers don’t love your service - they love how your brand makes them feel.

Why peak demand drives up your costs - and how top brands boost margins instead.