
Award,
flexjobs,
top 100,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
2 minute read
For the second consecutive year, Transcom is proud to have been recognized on FlexJobs’ annual list of the Top 100 Companies to Watch for Remote Jobs in 2020 Once again, Transcom has been recognized in the top 5% of FlexJobs' annual list of the Top 100 companies to watch for remote jobs by landing at #17 on their list for 2020. “Transcom is extremely pleased to be featured on the FlexJobs’ annual list. This way of working is a true win-win with equal flexibility for our employees and clients, where offering without geographical restrictions brings us the best talent, also from underserved markets,” according to Karen Beaman, VP, HR and Talent Acquisition - North America. She also added, “We are also very proud that we can say that our work from home operations in the United States are COPC certified, demonstrating our commitment to excellence and validating our achievement of high performance for quality, efficiency, service and customer satisfaction. We believe that we are well positioned to provide exciting opportunities for talented individuals to join our global family where they can enjoy the benefits of a rewarding career while working from home."

Created at Thu Sep 17 2026
6 min read
Something happens when a technology concept outpaces the terminology we have to describe it. Across the customer experience landscape, vendors start applying the same label to wildly different things. For instance, industry leaders start buying into the AI label instead of its real operational capability. And somewhere between the pitch deck and the production environment, the real question gets lost: does any of this actually address a real operational need? Agentic AI has reached that stage.

Created at Fri Sep 11 2026
3 min read
This is an interesting thought experiment that is worth exploring for anyone involved in buying or selling enterprise services. Think about two companies in your industry that essentially offer the same services, but in an entirely different way. Banking is a good example. There are several European banks that have been continuously operating for almost 300 years. You can imagine how some of these bank branches look. I

Created at Fri Sep 11 2026
16 min read
When a single negative interaction sends more than 50% of customers to a competitor, CX is make-or-break for every brand. From goal and lever metrics to leading and lagging indicators, experience stats like customer satisfaction (CSAT) and net promoter score (NPS) to efficiency measures like average resolution time, team health factors, and even AI-powered customer service KPIs, learn everything you need to track to assess your customer