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Transcom Named A Top 100 Company to Watch for Remote Jobs in 2020.

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Published on Thu May 15 2025

Updated on Fri Aug 08 2025

2 minute read

For the second consecutive year, Transcom is proud to have been recognized on FlexJobs’ annual list of the Top 100 Companies to Watch for Remote Jobs in 2020 Once again, Transcom has been recognized in the top 5% of FlexJobs' annual list of the Top 100 companies to watch for remote jobs by landing at #17 on their list for 2020. “Transcom is extremely pleased to be featured on the FlexJobs’ annual list. This way of working is a true win-win with equal flexibility for our employees and clients, where offering without geographical restrictions brings us the best talent, also from underserved markets,” according to Karen Beaman, VP, HR and Talent Acquisition - North America. She also added, “We are also very proud that we can say that our work from home operations in the United States are COPC certified, demonstrating our commitment to excellence and validating our achievement of high performance for quality, efficiency, service and customer satisfaction. We believe that we are well positioned to provide exciting opportunities for talented individuals to join our global family where they can enjoy the benefits of a rewarding career while working from home."

Introducing Leading Voices: your new platform for the conversations transforming CX.

Transcom

Created at Wed Jun 24 2026

4 min read

Introducing Leading Voices: your new platform for the conversations transforming CX.

Caught between endless AI hype and fragmented data that won’t cohere into concrete strategies? That’s where most executives find themselves in today’s information climate - and customer experience leaders are no exception. So, where do you turn for the clarity of vision and actionable insights that make or break successful brands in 2026 and beyond?

We’re going straight to the source, delivering you real conversations with the proven leaders at the helm of winning organizations. Officially laun

Proactive, AI-enhanced Medicaid renewal: keeping eligible members covered.

Transcom

Created at Wed Jun 17 2026

3 min read

Proactive, AI-enhanced Medicaid renewal: keeping eligible members covered.

Sometimes, a Medicaid beneficiary opens a renewal notice at precisely the wrong moment. A phone call interrupts it, a required document is not immediately accessible, or the instructions demand more attention than time allows. Whether it’s a last-minute bid or the member forgets and days pass, the deadline hits and coverage disappears. From an operational standpoint, it’s easy to assume that policy complexity is driving this churn. But the real issue is the system’s ability to keep eligible memb

Voice analytics: how to harness the insights hiding in every customer conversation.

Transcom

Created at Tue Jun 09 2026

4 min read

Voice analytics: how to harness the insights hiding in every customer conversation.

Every customer conversation carries more than a case number. Beneath the stated issue sits a layer of urgency, hesitation, and trust that shapes whether a customer stays loyal or simply moves on. And when interactions run into the hundreds or thousands each day, those emotional signals rarely surface through traditional quality monitoring. A support team reviewing only 5% of calls and waiting on post-survey responses is, in effect, managing a relationship it can barely see. That blind spot carri

Transcom Named A Top 100 Company to Watch for Remote Jobs in 2020.

Read more

Introducing Leading Voices: your new platform for the conversations transforming CX.

Proactive, AI-enhanced Medicaid renewal: keeping eligible members covered.

Voice analytics: how to harness the insights hiding in every customer conversation.