
Award,
flexjobs,
top 100,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
2 minute read
For the second consecutive year, Transcom is proud to have been recognized on FlexJobs’ annual list of the Top 100 Companies to Watch for Remote Jobs in 2020 Once again, Transcom has been recognized in the top 5% of FlexJobs' annual list of the Top 100 companies to watch for remote jobs by landing at #17 on their list for 2020. “Transcom is extremely pleased to be featured on the FlexJobs’ annual list. This way of working is a true win-win with equal flexibility for our employees and clients, where offering without geographical restrictions brings us the best talent, also from underserved markets,” according to Karen Beaman, VP, HR and Talent Acquisition - North America. She also added, “We are also very proud that we can say that our work from home operations in the United States are COPC certified, demonstrating our commitment to excellence and validating our achievement of high performance for quality, efficiency, service and customer satisfaction. We believe that we are well positioned to provide exciting opportunities for talented individuals to join our global family where they can enjoy the benefits of a rewarding career while working from home."

Created at Fri Oct 09 2026
10 min read
Customer satisfaction might be key to long-term business success, but satisfying today’s CFOs and board members to secure the necessary investments takes hard financial evidence. Discover what CX ROI really means in financial terms and why it’s so critical to your bottom line. We break down the four-step framework you’ll need to measure it in practice - from establishing baselines and determining CX levers, to linking them to financial outcomes and calculating net returns. We’l

Created at Mon Sep 28 2026
4 min read
DeepSeek was only founded in 2023. The company is based in Hangzhou, an important port city in Eastern China that has been a strategic hub along the Silk Roads for thousands of years. DeepSeek has been building large language models (LLMs) since the company was created, but the[ 2025 release of their R1 LLM challenged](https://www.techtarget.com/whatis/feature/

Created at Fri Sep 25 2026
5 min read
An automated system has answered a customer’s question. The answer is accurate in itself, but it has missed the true reason for the contact. The customer has to explain the situation again, this time to human support. The support representative resolves the issue, but notices something else: the same misunderstanding keeps appearing across multiple customer journeys. When a mistake repeats at scale, who owns the lesson? And what should a global enterprise expect from a CX partner whose job inclu