< Home / Blog / Transcom Named A Top 100 Company to Watch for Remote Jobs in 2020.

Transcom Named A Top 100 Company to Watch for Remote Jobs in 2020.

Transcom

Staff

Awards & news

Award,

flexjobs,

top 100,

Published on Thu May 15 2025

Updated on Fri Aug 08 2025

2 minute read

For the second consecutive year, Transcom is proud to have been recognized on FlexJobs’ annual list of the Top 100 Companies to Watch for Remote Jobs in 2020 Once again, Transcom has been recognized in the top 5% of FlexJobs' annual list of the Top 100 companies to watch for remote jobs by landing at #17 on their list for 2020. “Transcom is extremely pleased to be featured on the FlexJobs’ annual list. This way of working is a true win-win with equal flexibility for our employees and clients, where offering without geographical restrictions brings us the best talent, also from underserved markets,” according to Karen Beaman, VP, HR and Talent Acquisition - North America. She also added, “We are also very proud that we can say that our work from home operations in the United States are COPC certified, demonstrating our commitment to excellence and validating our achievement of high performance for quality, efficiency, service and customer satisfaction. We believe that we are well positioned to provide exciting opportunities for talented individuals to join our global family where they can enjoy the benefits of a rewarding career while working from home."

What if your agent QA tools are actually undermining CX?

Transcom

Created at Fri Oct 30 2026

5 min read

What if your agent QA tools are actually undermining CX?

Walk into any contact center and ask a customer support representative what happens when a review hits their calendar. More often than not, the support team reacts with anxiety rather than anticipation. That's not because the employee is performing poorly. Rather, quality assurance has shifted from developing people to policing them. Companies have built complex systems designed to catch mistakes, document failures, and rank employees against rigid benchmarks that often fail to reflect the reali

AI chatbots can make or break your CX. Here's how to harness them correctly.

Transcom

Created at Fri Oct 16 2026

4 min read

AI chatbots can make or break your CX. Here's how to harness them correctly.

Customers don't wake up hoping to test your chatbot. They arrive with a task, a problem, or a small burst of impatience that usually started somewhere else in the journey. They want a fast answer, a clear next step, and the sense that your brand understands the difference between self-service and complete neglect. The first is a welcome convenience; the second is an instant loyalty-killer. That's why customer experience with AI-powered chatbots has become more than a technology conversation.

How to measure the ROI of customer experience investments: formulae, steps, and solutions.

Transcom Staff

Created at Fri Oct 09 2026

10 min read

How to measure the ROI of customer experience investments: formulae, steps, and solutions.

Customer satisfaction might be key to long-term business success, but satisfying today’s CFOs and board members to secure the necessary investments takes hard financial evidence. Discover what CX ROI really means in financial terms and why it’s so critical to your bottom line. We break down the four-step framework you’ll need to measure it in practice - from establishing baselines and determining CX levers, to linking them to financial outcomes and calculating net returns. We’l

Transcom Named A Top 100 Company to Watch for Remote Jobs in 2020.

Read more

What if your agent QA tools are actually undermining CX?

AI chatbots can make or break your CX. Here's how to harness them correctly.

How to measure the ROI of customer experience investments: formulae, steps, and solutions.