
top 100,
flexjobs,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
2 minute read
Transcom ranks #10 among companies hiring remote workers Transcom is proud to be recognized, for the third consecutive year, on FlexJobs’ annual list of their Top 100 Companies to Watch for Remote Jobs. For 2021, Transcom landed at #10 on the list, which is based on an analysis of 57,000 companies and their remote job posting history in the FlexJobs database between January 1, 2020 and December 31, 2020. “Transcom is thrilled to be featured on FlexJobs’ annual list again this year. Transcom has been operating in the remote workspace in North America for 15+ years and understands the value remote work provides for both employees and clients. Additionally, this way of working benefits us as an employer by contributing to strong retention rates, high productivity, and the ability to recruit with no geographical restrictions so that we can engage the best talent, including those in underserved markets,” said Carolyn Lewandowski, Director of Talent Acquisition in North America. Carolyn added, “When the pandemic reshaped workplaces around the world, we were able to leverage our expertise in remote work to successfully help global Transcom teams quickly implement work-from-home solutions while maintaining a seamless continuation of our commitment to excellence. We have continued to provide efficient, high quality, high performance, and outstanding customer experience and satisfaction which has contributed to Transcom being named as the top vendor in 2020 by one of our largest clients in the United States. We feel fortunate to be growing our business with many exciting 2021 employment opportunities for talented individuals seeking an employer offering benefits, career development, and a rewarding career that allows them to work safely and comfortably from home.”

Created at Wed Jun 24 2026
4 min read
Caught between endless AI hype and fragmented data that won’t cohere into concrete strategies? That’s where most executives find themselves in today’s information climate - and customer experience leaders are no exception. So, where do you turn for the clarity of vision and actionable insights that make or break successful brands in 2026 and beyond?
We’re going straight to the source, delivering you real conversations with the proven leaders at the helm of winning organizations. Officially laun

Created at Wed Jun 17 2026
3 min read
Sometimes, a Medicaid beneficiary opens a renewal notice at precisely the wrong moment. A phone call interrupts it, a required document is not immediately accessible, or the instructions demand more attention than time allows. Whether it’s a last-minute bid or the member forgets and days pass, the deadline hits and coverage disappears. From an operational standpoint, it’s easy to assume that policy complexity is driving this churn. But the real issue is the system’s ability to keep eligible memb

Created at Tue Jun 09 2026
4 min read
Every customer conversation carries more than a case number. Beneath the stated issue sits a layer of urgency, hesitation, and trust that shapes whether a customer stays loyal or simply moves on. And when interactions run into the hundreds or thousands each day, those emotional signals rarely surface through traditional quality monitoring. A support team reviewing only 5% of calls and waiting on post-survey responses is, in effect, managing a relationship it can barely see. That blind spot carri