
top 100,
flexjobs,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
2 minute read
Transcom ranks #10 among companies hiring remote workers Transcom is proud to be recognized, for the third consecutive year, on FlexJobs’ annual list of their Top 100 Companies to Watch for Remote Jobs. For 2021, Transcom landed at #10 on the list, which is based on an analysis of 57,000 companies and their remote job posting history in the FlexJobs database between January 1, 2020 and December 31, 2020. “Transcom is thrilled to be featured on FlexJobs’ annual list again this year. Transcom has been operating in the remote workspace in North America for 15+ years and understands the value remote work provides for both employees and clients. Additionally, this way of working benefits us as an employer by contributing to strong retention rates, high productivity, and the ability to recruit with no geographical restrictions so that we can engage the best talent, including those in underserved markets,” said Carolyn Lewandowski, Director of Talent Acquisition in North America. Carolyn added, “When the pandemic reshaped workplaces around the world, we were able to leverage our expertise in remote work to successfully help global Transcom teams quickly implement work-from-home solutions while maintaining a seamless continuation of our commitment to excellence. We have continued to provide efficient, high quality, high performance, and outstanding customer experience and satisfaction which has contributed to Transcom being named as the top vendor in 2020 by one of our largest clients in the United States. We feel fortunate to be growing our business with many exciting 2021 employment opportunities for talented individuals seeking an employer offering benefits, career development, and a rewarding career that allows them to work safely and comfortably from home.”

Created at Fri Aug 28 2026
4 min read
Asynchronous customer support using messaging services has been around for over a decade now, but there are some markets where these apps are only just starting to take off. You might be surprised by some of the places where they are now used by most customers on a daily basis. The most popular messaging app across Europe and the US is WhatsApp. There are others out there, such as Telegram, Signal, and Viber,

Created at Fri Aug 21 2026
12 min read
Vast cost savings, an unburdened team, and fuel for your brand’s growth - that’s what handing over non-core business functions to a third-party provider should achieve. But even when SLA compliance looks positive, your outsourcing partnership might actually have the opposite effect. To evaluate the true performance of your BPO team, you’ll need a holistic framework that moves beyond superficial stats to track both quantitative KPIs - such as FCR, CSAT, and agent a

Created at Mon Aug 10 2026
10 min read
Cutting costs by 40% to 70%, achieving 24/7 service coverage, and accessing a vast global talent pool of skilled workers are just a few reasons why offshore business process outsourcing (BPO) could be your company’s next competitive advantage. Strategic benefits ranging from enterprise-grade tech to airtight security - all financed flexibility without steep upfront investments - are driving businesses of every scale to delegate more non-core functions to overseas providers. But doing