
top 100,
flexjobs,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
2 minute read
Transcom ranks #10 among companies hiring remote workers Transcom is proud to be recognized, for the third consecutive year, on FlexJobs’ annual list of their Top 100 Companies to Watch for Remote Jobs. For 2021, Transcom landed at #10 on the list, which is based on an analysis of 57,000 companies and their remote job posting history in the FlexJobs database between January 1, 2020 and December 31, 2020. “Transcom is thrilled to be featured on FlexJobs’ annual list again this year. Transcom has been operating in the remote workspace in North America for 15+ years and understands the value remote work provides for both employees and clients. Additionally, this way of working benefits us as an employer by contributing to strong retention rates, high productivity, and the ability to recruit with no geographical restrictions so that we can engage the best talent, including those in underserved markets,” said Carolyn Lewandowski, Director of Talent Acquisition in North America. Carolyn added, “When the pandemic reshaped workplaces around the world, we were able to leverage our expertise in remote work to successfully help global Transcom teams quickly implement work-from-home solutions while maintaining a seamless continuation of our commitment to excellence. We have continued to provide efficient, high quality, high performance, and outstanding customer experience and satisfaction which has contributed to Transcom being named as the top vendor in 2020 by one of our largest clients in the United States. We feel fortunate to be growing our business with many exciting 2021 employment opportunities for talented individuals seeking an employer offering benefits, career development, and a rewarding career that allows them to work safely and comfortably from home.”

Created at Fri Oct 09 2026
10 min read
Customer satisfaction might be key to long-term business success, but satisfying today’s CFOs and board members to secure the necessary investments takes hard financial evidence. Discover what CX ROI really means in financial terms and why it’s so critical to your bottom line. We break down the four-step framework you’ll need to measure it in practice - from establishing baselines and determining CX levers, to linking them to financial outcomes and calculating net returns. We’l

Created at Mon Sep 28 2026
4 min read
DeepSeek was only founded in 2023. The company is based in Hangzhou, an important port city in Eastern China that has been a strategic hub along the Silk Roads for thousands of years. DeepSeek has been building large language models (LLMs) since the company was created, but the[ 2025 release of their R1 LLM challenged](https://www.techtarget.com/whatis/feature/

Created at Fri Sep 25 2026
5 min read
An automated system has answered a customer’s question. The answer is accurate in itself, but it has missed the true reason for the contact. The customer has to explain the situation again, this time to human support. The support representative resolves the issue, but notices something else: the same misunderstanding keeps appearing across multiple customer journeys. When a mistake repeats at scale, who owns the lesson? And what should a global enterprise expect from a CX partner whose job inclu