
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
2 minute read
Transcom ranks #10 among companies hiring remote workers Transcom is proud to be recognized, for the third consecutive year, on FlexJobs’ annual list of their Top 100 Companies to Watch for Remote Jobs. For 2021, Transcom landed at #10 on the list, which is based on an analysis of 57,000 companies and their remote job posting history in the FlexJobs database between January 1, 2020 and December 31, 2020. “Transcom is thrilled to be featured on FlexJobs’ annual list again this year. Transcom has been operating in the remote workspace in North America for 15+ years and understands the value remote work provides for both employees and clients. Additionally, this way of working benefits us as an employer by contributing to strong retention rates, high productivity, and the ability to recruit with no geographical restrictions so that we can engage the best talent, including those in underserved markets,” said Carolyn Lewandowski, Director of Talent Acquisition in North America. Carolyn added, “When the pandemic reshaped workplaces around the world, we were able to leverage our expertise in remote work to successfully help global Transcom teams quickly implement work-from-home solutions while maintaining a seamless continuation of our commitment to excellence. We have continued to provide efficient, high quality, high performance, and outstanding customer experience and satisfaction which has contributed to Transcom being named as the top vendor in 2020 by one of our largest clients in the United States. We feel fortunate to be growing our business with many exciting 2021 employment opportunities for talented individuals seeking an employer offering benefits, career development, and a rewarding career that allows them to work safely and comfortably from home.”

Created at Tue Apr 07 2026
4 min read
When you hear customer experience, you probably think of a frontline function. What comes to mind: response times, tone of voice, escalation paths, or another factor that seems downstream of your operational core? It’s time for a CX reality check.
Far from being a procedural extension of a stable system, customer experience is shaped by - and shapes - your business’s constant transitions. When warehouses migrate, when platforms change, when regulations evolve, ‘frontline’ decisions must be

Created at Thu Apr 02 2026
3 min read
AI is accelerating faster than enterprise operating models were designed to handle. In every organization, transformation is underway. Roadmaps are expanding, budgets are shifting, and expectations from boards and customers are rising. But acceleration without structure creates volatility - and customer experience is no exception to the rule. While technology introduces possibility, leadership determines whether that possibility becomes measurable value or a mere disruption.
Navigating this ten

Created at Wed Apr 01 2026
6 min read
Development is no longer the hardest part of the gaming industry. After decades spent perfecting the art of building worlds, even challenger studios now have access to powerful engines, efficient collaboration pipelines, and global development teams that can consistently ship high-quality titles.
The greatest challenge gaming companies confront today - the one that separates noobs from pros? It’s all about what happens after launch: the moment players show up. That’s when the game changes, bec