
top 100,
flexjobs,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
2 minute read
Transcom ranks #10 among companies hiring remote workers Transcom is proud to be recognized, for the third consecutive year, on FlexJobs’ annual list of their Top 100 Companies to Watch for Remote Jobs. For 2021, Transcom landed at #10 on the list, which is based on an analysis of 57,000 companies and their remote job posting history in the FlexJobs database between January 1, 2020 and December 31, 2020. “Transcom is thrilled to be featured on FlexJobs’ annual list again this year. Transcom has been operating in the remote workspace in North America for 15+ years and understands the value remote work provides for both employees and clients. Additionally, this way of working benefits us as an employer by contributing to strong retention rates, high productivity, and the ability to recruit with no geographical restrictions so that we can engage the best talent, including those in underserved markets,” said Carolyn Lewandowski, Director of Talent Acquisition in North America. Carolyn added, “When the pandemic reshaped workplaces around the world, we were able to leverage our expertise in remote work to successfully help global Transcom teams quickly implement work-from-home solutions while maintaining a seamless continuation of our commitment to excellence. We have continued to provide efficient, high quality, high performance, and outstanding customer experience and satisfaction which has contributed to Transcom being named as the top vendor in 2020 by one of our largest clients in the United States. We feel fortunate to be growing our business with many exciting 2021 employment opportunities for talented individuals seeking an employer offering benefits, career development, and a rewarding career that allows them to work safely and comfortably from home.”

Created at Thu Sep 17 2026
6 min read
Something happens when a technology concept outpaces the terminology we have to describe it. Across the customer experience landscape, vendors start applying the same label to wildly different things. For instance, industry leaders start buying into the AI label instead of its real operational capability. And somewhere between the pitch deck and the production environment, the real question gets lost: does any of this actually address a real operational need? Agentic AI has reached that stage.

Created at Fri Sep 11 2026
3 min read
This is an interesting thought experiment that is worth exploring for anyone involved in buying or selling enterprise services. Think about two companies in your industry that essentially offer the same services, but in an entirely different way. Banking is a good example. There are several European banks that have been continuously operating for almost 300 years. You can imagine how some of these bank branches look. I

Created at Fri Sep 11 2026
16 min read
When a single negative interaction sends more than 50% of customers to a competitor, CX is make-or-break for every brand. From goal and lever metrics to leading and lagging indicators, experience stats like customer satisfaction (CSAT) and net promoter score (NPS) to efficiency measures like average resolution time, team health factors, and even AI-powered customer service KPIs, learn everything you need to track to assess your customer