
top 100,
flexjobs,
Published on Thu May 15 2025
Updated on Thu Jul 10 2025
2 minute read
Transcom ranks #12 among companies hiring remote workers Transcom is proud to be recognized, for the fourth consecutive year, on FlexJobs’ annual list of their Top 100 Companies to Watch for Remote Jobs. For 2022, Transcom landed at #12 on the list, which is based on an analysis of approximately 57,000 companies and their remote job posting history in the FlexJobs database between January 1, 2021 and December 31, 2021. “We feel honored to again be recognized among the top employers offering remote work on FlexJobs’ 2022 Top 100 list. Our 16+ years of experience operating in the remote workspace has given us an exciting vantage point to see remote work develop and become increasingly valuable from both business and employee satisfaction perspectives. This model contributes to strong retention rates and high performance. It also allows us to grow our team with the most talented individuals without being bound by geographical restrictions while also providing underserved communities with new employment opportunities,” said Carolyn Lewandowski, Director of Talent Acquisition for Transcom North America. Carolyn adds, “As the pandemic has increased the global necessity for this type of business model, Transcom has had the opportunity to showcase our experience and ability to quickly and seamlessly provide high-quality business solutions that produce exceptional results and satisfaction for our clients and their customers. We feel fortunate to continue to see unparalleled growth in 2022 and the opportunity to be behind the brilliance of the most ambitious brands on earth. We look forward to an exciting new year!”

Created at Fri Aug 28 2026
4 min read
Asynchronous customer support using messaging services has been around for over a decade now, but there are some markets where these apps are only just starting to take off. You might be surprised by some of the places where they are now used by most customers on a daily basis. The most popular messaging app across Europe and the US is WhatsApp. There are others out there, such as Telegram, Signal, and Viber,

Created at Fri Aug 21 2026
12 min read
Vast cost savings, an unburdened team, and fuel for your brand’s growth - that’s what handing over non-core business functions to a third-party provider should achieve. But even when SLA compliance looks positive, your outsourcing partnership might actually have the opposite effect. To evaluate the true performance of your BPO team, you’ll need a holistic framework that moves beyond superficial stats to track both quantitative KPIs - such as FCR, CSAT, and agent a

Created at Mon Aug 10 2026
10 min read
Cutting costs by 40% to 70%, achieving 24/7 service coverage, and accessing a vast global talent pool of skilled workers are just a few reasons why offshore business process outsourcing (BPO) could be your company’s next competitive advantage. Strategic benefits ranging from enterprise-grade tech to airtight security - all financed flexibility without steep upfront investments - are driving businesses of every scale to delegate more non-core functions to overseas providers. But doing