
top 100,
flexjobs,
Published on Thu May 15 2025
Updated on Thu Jul 10 2025
2 minute read
Transcom ranks #12 among companies hiring remote workers Transcom is proud to be recognized, for the fourth consecutive year, on FlexJobs’ annual list of their Top 100 Companies to Watch for Remote Jobs. For 2022, Transcom landed at #12 on the list, which is based on an analysis of approximately 57,000 companies and their remote job posting history in the FlexJobs database between January 1, 2021 and December 31, 2021. “We feel honored to again be recognized among the top employers offering remote work on FlexJobs’ 2022 Top 100 list. Our 16+ years of experience operating in the remote workspace has given us an exciting vantage point to see remote work develop and become increasingly valuable from both business and employee satisfaction perspectives. This model contributes to strong retention rates and high performance. It also allows us to grow our team with the most talented individuals without being bound by geographical restrictions while also providing underserved communities with new employment opportunities,” said Carolyn Lewandowski, Director of Talent Acquisition for Transcom North America. Carolyn adds, “As the pandemic has increased the global necessity for this type of business model, Transcom has had the opportunity to showcase our experience and ability to quickly and seamlessly provide high-quality business solutions that produce exceptional results and satisfaction for our clients and their customers. We feel fortunate to continue to see unparalleled growth in 2022 and the opportunity to be behind the brilliance of the most ambitious brands on earth. We look forward to an exciting new year!”

Created at Fri Oct 30 2026
5 min read
Walk into any contact center and ask a customer support representative what happens when a review hits their calendar. More often than not, the support team reacts with anxiety rather than anticipation. That's not because the employee is performing poorly. Rather, quality assurance has shifted from developing people to policing them. Companies have built complex systems designed to catch mistakes, document failures, and rank employees against rigid benchmarks that often fail to reflect the reali

Created at Fri Oct 16 2026
4 min read
Customers don't wake up hoping to test your chatbot. They arrive with a task, a problem, or a small burst of impatience that usually started somewhere else in the journey. They want a fast answer, a clear next step, and the sense that your brand understands the difference between self-service and complete neglect. The first is a welcome convenience; the second is an instant loyalty-killer. That's why customer experience with AI-powered chatbots has become more than a technology conversation.
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Created at Fri Oct 09 2026
10 min read
Customer satisfaction might be key to long-term business success, but satisfying today’s CFOs and board members to secure the necessary investments takes hard financial evidence. Discover what CX ROI really means in financial terms and why it’s so critical to your bottom line. We break down the four-step framework you’ll need to measure it in practice - from establishing baselines and determining CX levers, to linking them to financial outcomes and calculating net returns. We’l