
top 100,
flexjobs,
Published on Thu May 15 2025
Updated on Thu Jul 10 2025
2 minute read
Transcom ranks #12 among companies hiring remote workers Transcom is proud to be recognized, for the fourth consecutive year, on FlexJobs’ annual list of their Top 100 Companies to Watch for Remote Jobs. For 2022, Transcom landed at #12 on the list, which is based on an analysis of approximately 57,000 companies and their remote job posting history in the FlexJobs database between January 1, 2021 and December 31, 2021. “We feel honored to again be recognized among the top employers offering remote work on FlexJobs’ 2022 Top 100 list. Our 16+ years of experience operating in the remote workspace has given us an exciting vantage point to see remote work develop and become increasingly valuable from both business and employee satisfaction perspectives. This model contributes to strong retention rates and high performance. It also allows us to grow our team with the most talented individuals without being bound by geographical restrictions while also providing underserved communities with new employment opportunities,” said Carolyn Lewandowski, Director of Talent Acquisition for Transcom North America. Carolyn adds, “As the pandemic has increased the global necessity for this type of business model, Transcom has had the opportunity to showcase our experience and ability to quickly and seamlessly provide high-quality business solutions that produce exceptional results and satisfaction for our clients and their customers. We feel fortunate to continue to see unparalleled growth in 2022 and the opportunity to be behind the brilliance of the most ambitious brands on earth. We look forward to an exciting new year!”

Created at Thu Sep 17 2026
6 min read
Something happens when a technology concept outpaces the terminology we have to describe it. Across the customer experience landscape, vendors start applying the same label to wildly different things. For instance, industry leaders start buying into the AI label instead of its real operational capability. And somewhere between the pitch deck and the production environment, the real question gets lost: does any of this actually address a real operational need? Agentic AI has reached that stage.

Created at Fri Sep 11 2026
3 min read
This is an interesting thought experiment that is worth exploring for anyone involved in buying or selling enterprise services. Think about two companies in your industry that essentially offer the same services, but in an entirely different way. Banking is a good example. There are several European banks that have been continuously operating for almost 300 years. You can imagine how some of these bank branches look. I

Created at Fri Sep 11 2026
16 min read
When a single negative interaction sends more than 50% of customers to a competitor, CX is make-or-break for every brand. From goal and lever metrics to leading and lagging indicators, experience stats like customer satisfaction (CSAT) and net promoter score (NPS) to efficiency measures like average resolution time, team health factors, and even AI-powered customer service KPIs, learn everything you need to track to assess your customer