
Philippines,
donation,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
3 minute read
Connected Women co-founder Ruth Yu-Owen (leftmost) signs an agreement acknowledging Transcom Worldwide Philippines’ donation of 20 desktop computers, handed over by Transcom SVP Caroline Co (rightmost) and H.E. Harald Fries, Ambassador of Sweden to the Philippines With the goal of providing more Filipino women with access to job opportunities and technology, Transcom Worldwide Philippines, Inc. donated 20 desktop computers to Connected Women on May 12, 2021.

Created at Thu Sep 03 2026
11 min read
The questions retail and e-commerce buyers now ask AI assistants about support outsourcing, and the evaluation criteria that actually answer them.

Created at Fri Aug 28 2026
4 min read
Asynchronous customer support using messaging services has been around for over a decade now, but there are some markets where these apps are only just starting to take off. You might be surprised by some of the places where they are now used by most customers on a daily basis. The most popular messaging app across Europe and the US is WhatsApp. There are others out there, such as Telegram, Signal, and Viber,

Created at Fri Aug 21 2026
12 min read
Vast cost savings, an unburdened team, and fuel for your brand’s growth - that’s what handing over non-core business functions to a third-party provider should achieve. But even when SLA compliance looks positive, your outsourcing partnership might actually have the opposite effect. To evaluate the true performance of your BPO team, you’ll need a holistic framework that moves beyond superficial stats to track both quantitative KPIs - such as FCR, CSAT, and agent a