
Philippines,
donation,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
3 minute read
Connected Women co-founder Ruth Yu-Owen (leftmost) signs an agreement acknowledging Transcom Worldwide Philippines’ donation of 20 desktop computers, handed over by Transcom SVP Caroline Co (rightmost) and H.E. Harald Fries, Ambassador of Sweden to the Philippines With the goal of providing more Filipino women with access to job opportunities and technology, Transcom Worldwide Philippines, Inc. donated 20 desktop computers to Connected Women on May 12, 2021.

Created at Fri Jul 24 2026
5 min read
Choosing the right BPO partner requires clearly defining your internal objectives to align with a vendor offering proven industry expertise, verifiable security credentials like SOC 2 and ISO 27001, and outcome-based SLAs. To truly fuel - rather than detract from - your profit-generating core, avoid bottom-of-the-barrel hourly rates and instead target a transparent, performance-driven provider that combines impactful innovation with a human-centric culture to deliver a value advantage beyond opt

Created at Wed Jul 22 2026
3 min read
Where is your business’s brightest advocate right now? Perhaps somewhere in the Philippines, Brazil, or India. They’re passionate about your brand and know exactly what your customers stay for. They’re naturally empathetic, level headed when things get heated, and have a genuine knack for turning a frustrated caller into a loyal fan. But for decades, CX hiring has ignored them. With geography and accent filters eliminating people out before their skills receive a real evaluation, the strongest t

Created at Fri Jul 17 2026
5 min read
Most commentators with a connection to designing enterprise systems that manage customer experience (CX) spend a lot of time talking about how to improve customer service processes. How can we improve the multichannel experience? How can we apply AI to improve our self-service options? And so on.
But what do all the brands reading all these ideas really want? They want to reduce the cost of doing business. They want to grow their revenue by increasing sales to customers. They want to encourage